Podium is a suite of messaging tools for local business. Using our platform, businesses of all sizes can connect with customers via text to do things like request payments, collect reviews, and sell products, in a modern, convenient way. Our work streamlining this process for local businesses has awarded us recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies. For more about our product, watch this video. Podium has a positive, diverse, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2021 (4 years in a row). We look for people who are curious, creative and work to be a little better every day. In our work together we embody our values: Be a founder, Murder drama, and Enjoy the ride.

The Technology Service Desk serves as the single point of contact for employee IT support needs. This team focuses on providing extraordinary customer service with a focus on ensuring the success of Podium employees all across the organization. The Service Desk Technician will provide support of internal systems, hardware and applications while coordinating with internal support teams to minimize disruptions to business operations. The ideal candidate embodies Podium’s values to be a founder, murder drama, and enjoy the ride!

What you will be doing: 

  • Provide front line technical support to employees via calls, chat, email, and remote support
  • Utilize technical skills, historical records, knowledge articles, and tools to diagnose, prioritize and solve issues
  • Perform analysis and triage of technology issues including data collection and ticket routing to Tier 2 support teams
  • Fulfill Service Requests in accordance with established guidelines and Service Level Agreements
  • Keeps ownership of incidents, ensuring timely entry, updating, and closure of all tickets and issues
  • Communicate directly and effectively with a large and diverse audience
  • Clearly document issue and work done
  • Collaborate regularly with the technology teams to resolve technical issues and continually improve the technology experience for all our employees
  • Ensure compliance with established security policies to protect and control company systems and data
  • Know the latest technology trends and developments to provide creative and efficient solutions

What you should have: 

  • Intermediate knowledge of MacOS and built-in applications
  • Fundamental knowledge of iOS Mobile devices and applications
  • Some experience supporting email and cloud systems
  • Foundational understanding of cyber security fundamentals
  • Basic understanding of conferencing audio/visual solutions and VOIP technologies
  • A desire to learn new technologies and grow their technical skill set
  • Ability to work independently, analyze problems, and make decisions with minimal management intervention
  • Strong analytical skills with the ability to anticipate potential obstacles and develop contingency plans
  • A+ Certification
  • Experience providing remote support via phone and chat
  • Experience with Single Sign-On systems

BENEFITS

  • Transparent culture
  • Work in this building in Lehi, UT
  • Awesome opportunities for career growth
  • 401k with a competitive matching contribution plan
  • Unlimited Vacation (yes, we want you to have a work-life balance)
  • Great medical, dental, vision benefits
  • A stellar onsite gym with local professional coaches, morning and night classes offered 
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Weekly free lunch, breakfast and smoothies
  • Swag

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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