At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

The Onboarding Manager is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager I also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.

What you will be doing:

Primary contact during first 30 days of new customer experience
Podium product expert
Manage potential escalations within first 30 days
Coordinate all account connections (product and integration related)
Ensure product adoption through various outreach methods and health scoring of accounts
Ensure effective hand-off to CSM’s after onboarding period is over
Conduct full-team trainings for all locations in every account covering best practices
Coordinating and responding to client issues
Building new processes and working with different departments to create a smooth implementation experience

What you should have:

1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
Exceptional written and communication skills
Experience communicating directly with clients
Proven track record of managing multiple concurrent projects with varying complexity levels
Excellent problem solving skills
Self-starter with prior experience navigating complex customer environments
Ability to sort through large volumes of data and drive insights and results

What we hope you have:

Bachelor’s degree.
Experience with Gainsight and Salesforce

Benefits:

Transparent culture
Work in this building in Lehi, UT
Great opportunities for career growth
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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