Responsible for collections for all Minitab customers, including payment-term requests and responding to customer inquiries.  Serve as back-up for other Accounts Receivable functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primarily responsible for Collections and Payment term tasks for all Minitab customers globally:

  • Perform direct collections activities on past-due amounts
  • Prepare aging reports, including days-sales-outstanding
  • Respond to payment-term requests
  • Update Customer Relationship Management and Great Plains systems for those accounts going on/off credit hold

Serve as back-up for Accounts Receivable responsibilities for global Minitab operations (25% of job responsibility):

  • Process invoicing of daily sales orders within the financial accounting system
  • Ensure orders processed with exceptions are in compliance with Company policy
  • Record cash receipts and apply funds to the appropriate customer account
  • Serve as the primary back-up for processing returns/credits of sales orders within the financial accounting system
  • Respond to A/R related customer inquiries
  • Submit invoices to customers via online portals

ADDITIONAL RESPONSIBILITIES

  • Collaborate with manager to ensure transaction work is prioritized and on time.
  • Provide departmental audit support as required.
  • Cross-train in other transaction areas and for backup purposes as needed.
  • Participate in special projects as directed.

EDUCATION, KNOWLEDGE, AND EXPERIENCE

  • 5+ years successful collections experience using phone or email in a global organization 
  • Accounts Receivable related work experience required.
  • Ability to strike the right balance between demanding payment and customer retention
  • Experience with Great Plains a plus
  • Spanish/French/German language skills – to assist with customers collections globally
  • Knowledge of Software as a Service (SaaS) industry
  • Telecommuter/Work Remote option available

QUALIFICATIONS, SKILLS, AND ABILITIES

  • Ability to represent the company in a professional manner and maintain customer relationships in accordance with established protocol.
  • Personal assertiveness, professionalism, and diplomacy necessary to collect on past-due accounts
  • Must be highly organized, motivated and detail oriented. Must be capable of meeting multiple simultaneous deadlines. Must demonstrate experience in project and time management.
  • Willingness to travel on a limited basis as needed.
  • Ability to speak, read, write, and understand the English language.
  • Upbeat attitude
  • Cultural awareness and sensitivity

 

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