Mercury is a fully online banking* experience built on the belief that thoughtful design can actually make life easier for busy founders. We aim to bring simplicity and humanity to an industry that’s known for being anything but. Our designers craft products that create impact in their efficiency, and add practical magic to the mundane.
We’ve got a great team of senior designers already in place, we’ve built a foundation that customers enjoy using, and we believe we can push ourselves even further by adding an experienced manager. We’re looking for a person who is excited to have a significant impact on Mercury’s product experience and the way the Mercury design team operates. The Design Manager will actively shape and reshape team processes, help designers see the bigger picture of the product and business through crits and mentorship, coach the team on product thinking and cross-team communication, and lead by example.
*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC.
In this role, you’ll:
Understand our product, business, brand, and processes inside and out
Once you know how it all works, you’ll help us come up with ways to improve
Know your team and help them grow
Use 1:1s to provide coaching and mentorship, come up with structures to help prioritize work, and and make sure nobody feels burnt out
Make your team feel like a Team
Plan team trips, organize working sessions, share inspo, and encourage collaborative projects that make our remote, distributed group feel less remote and distributed
Document and evangelize what works (design systems, team meetings, internal processes), and ditch what doesn’t
Create an environment where people feel comfortable pushing back on work that doesn’t hit the mark, and model radical candor with feedback that’s provocative rather than prescriptive
Help us hire more great people
There are a lot of paths that could lead you to a role like this, so we encourage you to apply even if you’re not sure. Some relevant skills that can help:
You’ve led a creative team of any size. Extra points if you’ve helped grow a team from medium to large
You’re good at wrangling ambiguity and finding ways to improve the world around you, even when nobody’s told you to do so
You can tell when you’ve hit on the right amount of process/structure without it feeling stifling or unnecessary
You keep up on design trends and like to stay in practice, even if it’s been a while since you were an IC
You can tell when something’s good and articulate clearly (and kindly) when it’s not
You’re adept at asking questions that aren’t just answers or opinions in disguise