The way businesses talk to people online is broken. Intercom is fixing it. 🛠️

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. In February 2017, Intercom announced it had surpassed $50M in annual recurring revenue, an increase from $1M in ARR just three years prior, making it one of the fastest-growing companies in tech. Today more than 17,000 businesses use Intercom to connect with a billion people worldwide. Intercom has 300 employees between its San Francisco headquarters, Chicago support office, and Dublin R&D office, and has raised $116M in venture funding.

What's the opportunity? 🤔

As our Office Experience Coordinator, you’re a Jack/Jane of All Trades as well as the eyes and ears of our unique office. You are a natural people person, keen on the details, enjoy projects, excited by change and love an organised workspace.

What will I be doing? 🚀

Take ownership of the employee experience and help support the office needs of the employees which may include:

  • You’ll take ownership of our London office space as this is a standalone role
  • You'll ensure the office is organised, functional, professional, ensuring that it is always tidy and properly stocked with snacks, beverages and office supplies
  • You’ll be responsible for daily meal management for breakfast, lunch and dinner including liaison with our vendors
  • You’ll work directly with building management, property management, and all office service providers to keep the office in pristine condition (think internet, electricity, cleaning/trash, maintenance services, health and safety, etc.)
  • You’ll warmly and professionally greet office visitors and provide reception support
  • You’ll work closely with our Office Experience Manager based in Dublin, Ireland, taking on projects as needed
  • You’ll help support the recruitment experience onsite
  • You’ll manage new hire and visitor desk setup, and getting involved in new hire tours,setupss, building swag kits and maintaining swag inventory
  • You’ll organise weekly happy hour, themed events, birthdays, milestone events as needed.
  • You'll assist co-workers with team events, as well as setup/clean-up after meals, meetings and special events
  • You’ll identify problems, suggest changes and streamline processes within the office
  • You’ll order all office supplies, including special requests
  • You’ll maintain security by following procedures, directing visitors, issuing and deactivating employee, vendor and visitor fobs
  • You’ll use your own initiative and experience to own and drive the success of the office

What skills do I need? 📖

  • 1-2 years of Customer Service or Hospitality related experience, preferably in tech or a fast-paced environment
  • Ability to prioritise and manage multiple tasks and projects and work well under pressure
  • Positive, can-do attitude and self-motivated
  • Strong work ethic, adaptable and high attention to detail
  • Strong communication skills and ability to build network of vendors and other resources
  • Exceptional organisational, problem-solving and interpersonal skills
  • Flexibility to work hours outside a traditional work week
  • Solid computer skills, including Slack, Google Docs, Word and Excel

Bonus skills & attributes 🙌

  • Experience in office fit-out is a plus as expansion is imminent

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve breakfast, lunch, and dinner every weekday! There are also snacks and drinks on tap to keep you topped up
  • Regular compensation reviews - we reward great work
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Commuting is a breeze with our generous public transport allowance
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Application consent for Intercom

By clicking the “I Accept” button you expressly make the following representations and warranties and give your consents as described below:

Intercom collects your personal data for the purposes of managing Intercom’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Intercom may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Intercom does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Intercom has international sites and Intercom uses resources located throughout the world. Intercom may from time to time also use third parties to act on Intercom’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Intercom group of companies as well as to third parties acting on Intercom’s behalf, including also transfers to servers and databases outside the country where you provided Intercom with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

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