The way businesses talk to people online is broken. Intercom is fixing it. 🛠️

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. In February 2017, Intercom announced it had surpassed $50M in annual recurring revenue, an increase from $1M in ARR just three years prior, making it one of the fastest-growing companies in tech. Today more than 17,000 businesses use Intercom to connect with a billion people worldwide. Intercom has raised $116M in venture funding and has 350 employees across San Francisco, Dublin, Chicago, and London.

What's the opportunity? 🤔

The Recruiting team is expanding and evolving quickly here at Intercom! This is your chance to help build out the recruiting function to enable global scale and long-term success. You will report into the Director, Recruiting and manage a group of recruiters while driving initiatives in support of our vision, spearheading projects, and providing tactical and strategic guidance to key stakeholders. You will play a critical role in ensuring Intercom hires the best possible candidates and continues to develop a world class Recruiting team.

What will I be doing? 🚀

  • In partnership with the Director of Recruiting, develop and execute strategic approach to achieve company goals in staffing
  • Evaluate and provide insights on recruitment standards and best practices
  • Facilitate and lead key initiatives and projects with the recruiting team and client groups
  • Enable the recruiting team by managing, mentoring, coaching, and developing their performance
  • Implement efficient, scalable recruiting business processes which support Intercom’s rapid growth
  • Develop and manage recruiting reports, dashboards, and metrics. Establish and track metrics to measure the efficiency and effectiveness of the recruiting team, hiring managers, interviewers, and referrers
  • Partner with the People team to provide guidance, identify efficiencies and build strong programs related to compensation, operations, on-boarding, and the long-term success of candidates once they join Intercom
  • Drive immediate and future success of attracting top recruiting talent

What skills do I need? 📖

  • Minimum of 5 years recruiting experience with a growing organization, hiring technical talent
  • Proven leadership experience directly managing recruiting teams in a fast-paced, constantly evolving environment
  • Strategic thinker with exceptional data analysis and analytical skills
  • Creativity in problem-solving, resourcefulness, ability to be detail-oriented, strong organizational skills
  • Proven ability to build and maintain lasting relationships with business partners, stakeholders, and team members  
  • Growth mindset, seeks feedback, and looks to continuously improve
  • Experience partnering with senior leadership and executive teams on hiring initiatives, ideally with technical roles
  • Process savvy, structured and holistic in approach
  • Passionate about Intercom and knowledge of the product and business

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Regular compensation reviews - great work is rewarded!
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid parental leave program
  • 401k plan
  • Commuter benefits
  • In-office bicycle storage
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!


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