Communication has changed for people. It’s changed for businesses, too.

Intercom is redefining how businesses connect with their customers. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Intercom's platform is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users.

Join the company helping businesses grow revenue through in-product messaging, and so much more!


What's the opportunity? 🤔

Reporting to the Director, Accounting this position will have the highly impactful role of helping develop a world-class accounting organization. You will collaborate on various areas within the accounting function (Month-end close, financial reporting, internal controls, etc.) and be able to work with the support of the Revenue, Finance, IT, and Legal teams.

Your technical, operational, and process improvement skills will ensure the accounting organization is equipped for our next phase of continued growth. This is a high visibility role that directly impacts Intercom’s strategic initiatives to help prepare for the next stage for the company.

We are seeking a driven, open-minded, and technically strong individual who is passionate about accounting operations and driving process improvements. This role requires excellent communication skills, strong knowledge of accounting principles including US GAAP, and the ability to manage and work with various cross-functional teams.

What will I be doing? 🚀

  • Manage day-to-day accounting activities to ensure compliance with U.S. GAAP, internal policies and external audits.
  • Oversee external accounting function and the monthly close process, including maintenance of the general ledger by reviewing journal entries, reconciliations and performing variance analysis.
  • Lead and assist new finance system implementations
  • Ensure worldwide consolidations are prepared accurately and timely.
  • Ensure appropriate functional currency determinations and worldwide FX questions are resolved and accounted for properly.
  • Support external audit requirements related to specific areas of responsibility, including adoption of technical accounting guidance.
  • Assist with special projects, research and supplemental reporting that will be required in the Company’s next stage of growth.
  • Coordinate with internal and external auditors to support their quarterly review and annual audit procedures.
  • Coordinate, supervise and review the month-end, quarter-end and year-end close processes with accounting team as well as collaborating with cross-functional leaders to ensure a timely and accurate close.
  • Work on process optimization and automation efforts to improve efficiency and effectiveness of our monthly close process and of our internal and external reporting requirements.
  • Work closely with the cross-functioning teams to align on accounting policies and operations of new, nonstandard, and/or material accounting matters
  • Promote a culture of continuous improvement, operational innovation and development for the accounting team. 

What skills do I need? 📖

  • Bachelor’s degree in Accounting or Finance; CPA a strong plus.
  • Minimum of 5 years progressive experience including leadership roles. A mix of both public accounting and industry experience is a plus.
  • Ability to challenge the status quo and leverage technology to build scalable processes, gain efficiencies, streamline accounting operations and improve outcomes.
  • Excellent technical, analytical, and communication skills, both written and verbal, with strong attention to detail.
  • Ability to conduct accounting research and analyze the impact of new accounting guidance and summarize results accurately and independently.
  • Strong operational experience including responsibility managing close and other accounting functions/processes
  • Experience with a host of accounting software suites (NetSuite,, FloQast, Expensify, Workday) a huge plus.
  • Experience with managing people with a track record for coaching and development
  • Execution focused and deadline driven in a fast-paced environment, with the ability to take responsibility for delivering quality work in a timely manner
  • High level of proficiency with Microsoft Excel and Powerpoint and demonstrated experience in modeling and analysis and presentation creation
  • Strong attention to detail and pride in accuracy
  • A strong sense of ownership, “can do” attitude, and a bias for action

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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