Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more!



What's the opportunity? 🤔

Director, People Systems and Data is a key member of the People Operations team responsible for managing and maintaining the HRIS (Workday), Performance Management (Lattice), and Culture (CultureAmp) platforms. Reporting to the Sr Director, People and Places, this role will play an integral role in scaling the People Org systems infrastructure, driving systems improvement, enhancing data and reporting capabilities and owning our HRIS - Workday. This role will manage a team of People Systems Analyst(s), Specialist(s) and technical Consultants. The ideal candidate has a rare combination of exceptional Workday knowledge, a passion for solving problems for the business and key stakeholders, drive to enhance system capabilities and process improvements, and excitement to lead a team.

What will I be doing? 🚀  

  • Create and execute our People Systems strategy to drive scalable systems, practices, and processes.
  • Manage the People Systems technology stack and develop a plan for implementing the short-to-long term roadmap to support Intercom’s business goals.  
  • Evaluate and understand business needs by regularly evaluating the current state, scoping data requests and requirements, and recommend solutions to key business partners in collaboration with other members of the People Org. 
  • Oversee and manage Workday while looking to scale efficiencies within our HRIS in a fast-paced environment and alignment with SOX compliance.
  • Lead and develop a reporting and data management strategy. 
  • Provide subject matter expertise on People systems and lead design and scoping enhancements. Develop and articulate solution options that consider Intercom's technical landscape as well as incorporate user experience, scalability, security, and best practices. 
  • Troubleshoot issues and implement solutions to drive adoption and ease of use for People systems.
  • Partner closely with People Ops, Payroll, Comp, IT and/or 3rd party systems vendors.
  • Manage excellent data hygiene and auditing practices.
  • Lead audit and compliance efforts for People Systems.
  • Lead technical backend support for annual US Benefits Open Enrollment as well as integrations and programmatic work with other tools (e.g. Lattice, CultureAmp).
  • Own, develop and maintain complex dashboarding reports in Workday to ensure our partner teams are getting the data they need. 
  • Maintain and support all integrations inbound and outbound.

What skills do I need? 📖

  • Minimum 8+ years as a hands-on HRIS Manager experience. Previous experience managing People System’s team is required. 
  • Exceptional working knowledge of Workday is required and other software (Lattice, CultureAmp) is desired.
  • Strong functional and technical experience in Workday components such as Core HCM, Onboarding, Absence Management, Time Tracking, Benefits, Workday Payroll, Talent/Performance, and Advanced Compensation is required.
  • The ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment. 
  • Team player with a sense of ownership and “get things done” attitude - self-motivated and able to thrive in a fast-paced and self-directed environment.
  • Able to combine great people's intuition, business judgment, and discretion in your decision-making.
  • Ability to engage and influence leadership and cross functional teams with a proven track record of building relationships.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • 401k plan
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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