Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more!

What's the opportunity? 🤔

As a Sales Engineer, you’ll be leading the functional and technical discussion with our key prospects to make sure there’s nothing stopping them from getting the most out of Intercom. You’ll be an integral part of the Sales team, working mostly in a Pre-sales situation to ensure a technical fit, while creating innovative, configured solutions for our customers. You’ll be collaborating with customers to drive onboarding completion, increase user adoption, improve retention and overall success while helping to collect customer references, case studies, and product feedback.  For this role, you will be working on opportunities in Latin America, as well as elsewhere, so the ability to speak Spanish and English at a fluent business level is a necessity.

 

What will I be doing? 🚀

  • Jointly work with Account Executives to solve customer issues and drive new business deals
  • Help lead the discovery process, work to uncover a prospect’s business objectives and current challenges
  • Deliver configured presentations and demos with a focus on the business requirements
  • Work in tandem with the broad Sales team to guide and complete Proof of Concepts
  • Coach customers on Intercom usage and best practices to help make them product experts
  • Work with prospects to understand and validate technical requirements (Security evaluation, Single Sign On, SAML, Platform Integrations, API usage)
  • Lead teams internally on projects and training

 

What skills do I need? 📖

  • Ability to speak Spanish
  • 5+ years in computer industry and 3+ years of sales engineering or solution consulting experience in a SaaS organization, delivering demonstrations on a regular basis in a sales environment
  • Aptitude to think strategically to overcome technical and security roadblocks
  • Ability to stay focused under pressure and thrive while working with prospects to solve their most challenging issues
  • Experience coding/scripting/working in multiple programming languages, as well as data integration, especially RESTful APIs
  • Knack and comfort of working collaboratively with global teams
  • A track record for creating innovative ideas to increase customer retention and product adoption
  • Capable of traveling - including Internationally

 

Bonus skills & attributes 🙌 

  • Experience with Intercom is a plus

 

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • 401k plan
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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