The world’s first customer platform helping internet businesses accelerate growth ☝️

Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.

Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble. Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.

What's the opportunity? 🤔

We are looking for a Manager, Brand Design to help grow our Outbound Demand Generation creative dependencies while managing and mentoring a growing team of Brand Designers. The Manager, Brand Design will be responsible for enabling and delivering high-quality creative for various Brand Studio asks including (but not limited to) direct mail campaigns, company events, print campaigns, out-of-home campaigns, digital advertising, deck-design, sales enablement, as well as various internal requests.

The ideal candidate will be capable of enabling their team to deliver high-quality (on-brand) creative, as well as personally taking lead on higher impact projects, when necessary. The role will also be responsible for art directing and managing external resources including agency support as well as the occasional freelance creative resource (design, motion, and illustration, etc).  

The role will work alongside a team of creative managers and peers, making up the Intercom Brand Studio, all focused on various creative disciplines such as Web, Core Brand, Creative Copywriting, as well as Creative Operations. This team of creatives will report directly to the Director of Brand Studio.


What will I be doing? 🚀

  • Managing - Brand Designers as well as freelance agencies and creatives (design, motion, illustration). 
  • Art Directing -  Working with the core team as well as freelance creatives to ensure you’re delivering work that is high quality, on-brand, delivered on time, and meeting the needs of the brief.  
  • Coaching - Enabling individuals on the team to develop clear career development goals and actionable plans on how to achieve those goals by setting and defining expectations.
  • Leading - Clear comprehension of Intercom’s growth and strategic goals, helping to guide the design team to make educated decisions that align with that of the company.
  • Overseeing - Working (in partnership with our Brand Producers) to make sure your team's projects are high-quality, on-brief, and on-brand (oh, and on time!).
  • Collaborating - Working with cross-functional partners (Product Marketing, Demand Generation, Campaigns, Content, Product Education, etc) to deliver projects that meet the needs of the goals of the organization. 

What skills do I need? 📖

  • 6-8 years working as a designer, preferably with in-house startup experience. The desire and ability to develop genuine relationships with people in service to help enable their growth and success at Intercom and beyond. A drive to grow as a people manager with strong goal setting, career trajectory, and performance assessment skills to be used to help shape a growing team. 
  • A background in design with experience rooted in process and systems-oriented design thinking.
  • Ability to communicate with precision, clarity, honesty, and respect.
  • A general understanding of business goals and strategy.
  • A general understanding of performance and growth marketing.
  • Ability to affect change.
  • A growth mindset. Willingness to own problems. Comfort with ambiguity. A desire to make things better.


Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Fully funded comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • 401k plan
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity.  Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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