Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more. 

What’s the opportunity?

Join one of the fastest growing teams inside one of the world’s fastest growing SaaS companies.
 
As a Customer Success Manager you’ll take co-ownership over a book of upmarket accounts, acting as their expert point of contact for all things product - helping them implement Intercom’s suite of tools in a way that solves their business’ biggest problems.
 
You’ll work this book of accounts hand-in-hand with our top sales folk, delivering the best possible experience to our most important customers. Day to day you’ll be managing relationships with Intercom admins by doing product implementations, account reviews, trainings and, on occasion, going onsite to visit them face to face.
 
If you want to see tangible results of your efforts manifest in product activation and revenue, if you want to help make business personal for all of our biggest customers and you want to work with an ever growing and changing team, you’ll find a home as a Customer Success Manager at Intercom.

What will I be doing?

  • You’ll manage a book of accounts, with the objective of driving deep product activation.
  • You’ll be a product expert, understanding how Intercom can solve business problems.
  • You’ll be in charge of running implementation projects with your customers.
  • You’ll partner closely with Sales, to drive the best customer experience possible.
  • You’ll be deeply involved in shaping what Customer Success looks like at Intercom.
  • You’ll work closely with R&D, acting as an internal spokesperson for our customers.
  • On occasion you'll travel for face to face meetings with your customers.

What skills do I need?

  • 5+ years experience working in a customer facing organisation.
  • A proven track record of adding real value at a dynamic and fast growth company.
  • Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales People, ICs)
  • Self-motivating and entrepreneurial team player.
  • Experience building lasting relationships with customers and colleagues.

Bonus

  • Experience setting up and using Intercom or other SaaS Communication Products
  • Great examples of self started projects.
  • Past experience in Customer Success, Sales Engineering, Account Management, or Strategic Consulting preferred 

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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