Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

At Intercom we firmly believe in the power and importance of creating world-class brand interactions and experiences - big and small - that directly contribute to the success of the business. As the Field Marketing Manager, you’ll be at the heart of our field marketing strategy, connecting Intercom to customers and prospects in a number of regions. 

 

You’ll define a region-specific marketing plan that supports our sales strategy and meticulously plan, promote, and execute dozens of events as well as account-based marketing tactics throughout the world. You’ll ensure tactics are successful in driving account penetration and leads from each region. We want to see enthusiastic candidates with superb organization, fresh ideas, and a knack for marketing that impacts revenue. 

 

What will I be doing? 🚀

  • Defining region-specific marketing plans that support our sales strategy

  • Organizing and hosting online and in-person events that create net-new sales opportunities, accelerate existing opportunities and deepen our customer relationships

  • Manage all aspects of event coordination including: strategy, objectives materials creation, event messaging/marketing, signage, giveaways, contract negotiation, vendor relations, site selection, registration, agenda scheduling, staffing, on-site production and F&B, & logistics.

  • Collaborate with regional leadership teams to develop and implement an integrated strategy that combines email marketing, direct mail marketing, and other field marketing channels you see fit

  • Research industry events and marketing/campaign opportunities and evaluate sponsorship based on Intercom’s objectives and target audience.

  • Assist regional sales teams by increasing local/regional brand awareness and driving leads and MQLs in the region

  • Collaborate with marketing team to develop metrics to measure the success of all initiatives

  • Track results of all national campaign activity and making recommendations for future activity (KPI’s, budgets/financial returns, ROI, planning, sizing)

  • Significant travel required (~50-60% of time)

What skills do I need? 📖

  • You have 4+ years of related experience, ideally in field marketing or sales enablement

  • You have experience implementing integrated campaigns across multiple locations

  • You have experience managing budgets and are comfortable with numbers

  • You have strong organization skills, leaving no detail untouched 

  • You have an understanding of the foundations of marketing and how events can play a critical part in moving the business forward 

  • Your communication skills are out of this world; you are able to clearly and concisely craft messages to internal and external stakeholders. 

  • You have strong stakeholder management skills and are comfortable managing expectations and keeping teams on track 

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up

  • We serve lunch and dinner every weekday, plus a variety of snack foods and a fully stocked kitchen

  • Regular compensation reviews - we reward great work!

  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

  • Open vacation policy and flexible holidays so you can take time off when you need it

  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

  • Commuting is a breeze with our generous public transport allowance

  • Keep active with our wellness programme that allows you to expense gym and other sports activities up to €90 quarterly

  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.



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