Intercom is creatively fixing...🛠️

How internet businesses connect with customers for more human conversation. Our teams are ambitious and humble – learning, solving and celebrating together.

We’re one of the fastest growing tech companies:

  • 400+ employees worldwide
  • $1M to $50M Annual Recurring Revenue in 3 years
  • 25,000+ customers
  • 1,000 new customers monthly

Whether you build, market, sell or support product, we want you to make your mark with us.

What's the opportunity? 🤔

Intercom, one of the fastest growing SaaS companies of all time, is hiring a Chief of Staff.  This is a high impact role that combines strategic planning, business management, internal communications and leadership of cross-functional initiatives.  This person will be the right-hand to the CEO and COO and will be a key leader of our strategy, priorities and execution across the company.  

What will I be doing? 🚀

  • Help craft, communicate and track execution of our company strategy
  • Keep the team focused and aligned on priorities by leading the company’s goal setting and operational planning process
  • Drive strategic cross-functional initiatives, projects, and commitments most important to the leadership team
  • Ensure progress of key initiatives and priorities by meeting regularly with managers to track results and challenges. Help breakthrough any roadblocks, resolve issues and escalate where needed.  
  • Facilitate effective use of functional meetings such as weekly Executive team meetings, broader Leadership team meetings and quarterly offsites. Plan agenda, ensure decisions and follow-ups are clear and documented, and ensure excellent execution.
  • Organize bi-weekly All Hands and serve as the central point of contact for all internal communication

What skills do I need? 📖

  • Bachelor’s degree and 8+ years of relevant experience, MBA a plus 
  • Experience managing complex, multi-location strategies, projects and operations
  • Strong critical thinking and problem-solving skills. Smart with strong practical judgment. Able to prioritize and assess what matters.  
  • Hyper-organized but also flexible. Outstanding execution skills.
  • Strong organizational skills with excellent relationship building, communication skills and influence skills
  • Self-starter with a track record of seamless execution on complex projects with minimal guidance
  • Detail oriented with the ability to think strategically and make recommendations
  • Excellent written communication skills

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • Commuter benefits + 401k plan
  • In-office bicycle storage
  • Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!
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