Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

Intercom is growing rapidly. Our growth rate is faster than almost every other SaaS company, ever. We’re looking for talented engineers to join us and influence our product roadmap and direction.

This is more than a technical role, you’ll be a creative product and technical contributor. You’ll use your experience to inform our engineering process and decisions when building new features and ensuring scalability and availability of the entire platform.

You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. Engineers at Intercom work across design and implementation, making the right technology decisions to build the best product. 

Learn more about our engineering culture at intercom.engineering

What will I be doing? 

  • Contribute to our technical architecture as we grow. Intercom scales to support our customers’ traffic - we serve our Messenger to tens of millions of people every day.. We’re growing and so are they.
  • Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 200 other deployments (on average) each weekday
  • Have regular opportunity and support for career growth. We are constantly growing and forming new teams; there are many opportunities to lead, either as an engineer, or to transition into a manager role.

Represent Intercom with pride. Whether through public speaking, writing, contributing to open source projects, or even hosting a podcast, you will play a key role in representing Intercom in the broader community of software engineers. We run events to share how we think and how we go about building great product - our last one was very well received.

What skills do I need? 📖

  • Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created
  • You can demonstrate significant impact that your work has had on the product and/or the team
  • You also need to have deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
  • You will have experience with distributed systems

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • Commuter benefits + 401k plan
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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