Position Overview

A Process Improvement Leader is the key link between Intelex/Predictive Solutions and our clients. The Process Improvement Leader’s primary responsibility is to make raving fans out of their assigned clients, be our client’s best advocate, and to continually look for ways to drive the value from our technology and services to the leadership of the organizations we serve.

Process Improvement Leaders are the subject matter experts on all things related to our solutions, and on how to successfully deploy, run, and sustain technology-based safety initiatives. This is an individual contributor role as part of a broader Customer Success team. The Process Improvement Leader provides support from the initial implementation of our software and delivers service solutions using established best practices. This is primarily accomplished by creating and executing a vision/strategy/plan process insuring value and long-term success.

Once initial implementation of a client is complete, the Process Improvement Leader monitors data from our technology and develops Process Improvement Plans on a regular basis, as well as identifies growth and upsell opportunities. The Process Improvement Leader proactively identifies our client’s needs and provides telephone and/or onsite support that may include: initial implementation, gap analysis, training and education, vision/culture workshops, focus meetings, leadership workshops, and follow-up sustainability workshops, etc. The Process Improvement Leader ensures that key safety process indicators are used by their clients and their expectations are exceeded.  

Responsibilities and Deliverables

Business Process Consultant Skills (50%) 

  • Analyzes and improves issues/gaps surrounding the safety processes and systems of an organization.
  • Helps support their clients through change management best practices.
  • Delivers a programmatic implementation of our Intelex/SafetyNet software and Service solutions.
  • Develops initiatives to drive value from Leading and Lagging risk indicators
  • Develops customized service packages to ensure processes sustainability and upsell revenue.

Account Management Skills (40%) 

  • Up to 60-70% travel required.
  • Researches and makes recommendations for potential product enhancements or modifications to increase value and revenue.
  • May assist in the preparation of sales forecasts, quotes or negotiations.
  • Relies on experience and judgment to plan and accomplish goals.
  • May direct and lead the work of others.
  • A wide degree of creativity and latitude is expected.
  • Ability to manage change from a single location to an enterprise-wide global roll-out.
  • Develop an account plan to move our clients toward process improvement, commercial growth, and sustainability to avoid churn.
  • Create and follow-up on strategies to promote continued value of our system (base retention).
  • Align client’s goals and expectations with our system’s capabilities.
  • Develop and deliver client specific education and training.
  • May be required to attend, speak, and participate in regional and national conferences.
  • Though leadership: Author articles, blog posts, social media updates and webinars. 
  • Intermittent international travel (passport is required). 

Pre- and Post-Sales Skills (10%) 

  • Responsible for supporting sales representatives by providing technical and SME knowledge to clients and potential clients.
  • Provides support in both pre- and post-sales by supporting or delivering presentations, product demonstrations, and implementations.
  • Identify opportunities for growth with clients (e.g., additional services, new processes, technology, and consulting). 

Organizational Alignment

  • Reports to the Director, Process Improvement


Skills & Work Traits

  • Ability to interact and educate all levels of an organization (e.g. front-line employees to executive leadership). 
  • Understanding of current initiatives in the safety field surrounding compliance, safety climate/culture, leadership, change management, leading indicators, human performance, serious injury and fatality precursors (SIF), critical risk management, behavior-based safety (BBS), the internet-of-things, and to stay current with any other emerging safety processes/initiatives.
  • Understanding and appreciation for technology and emerging technological safety applications.
  • Ability to identify client growth potential, develop proposals, and design and teach new service packages. 
  • Understanding of quality and industrial hygiene a plus.
  • Bachelor's degree or equivalent technical/safety experience required.
  • Excellent and engaging communication skills. Comfortable speaking in front of large audiences. Able to teach and educate principles, concepts and tie them to supporting technology.
  • Strong organizational skills with the ability to multitaskand manage multiple clients. 
  • Ability to work in a self-directed fashion with little day-to-day oversight most likely form a home office location.
  • Prioritize and expedite client issues with the ability to communicate complex concepts in layman’s terms.
  • Confidence to take appropriate risks in an ever-changing competitive environment.
  • Unwavering commitment to ethical behavior across all interactions.
  • Committed to eliminating death on the job by 2050.

Preferred Qualifications: 

  • Certifications: Ph.D., MBA, ASP, CSP, OHST and/or CHST.
  • Experience supporting complex enterprise solutions in both a large software company but also in a smaller,entrepreneurial environment. 
  • Ideally, a Process Improvement Leader is a current or former safety or risk manager with extremely deep experience andpassion using software and other emerging technologies. 


  • Minimum 10 Years experience in at least one of the following industries: Construction/Contracting, Petro/Chem, Energy, Heavy Manufacturing, and/or Insurance.
  • Minimum 10 Years proven success in managing multiple customers or projects.


  • Bachelor's degree or equivalent technical/safety experience required.

Other Requirements

  • Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification

Company Overview

Intelex Technologies ULC. is a global leader in environmental, health, safety and quality (EHSQ) management software. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g., ISO 9001, ISO 14001, ISO 45001 and OHSAS 18001) and regulatory requirements. Intelex is one of North America’s fastest-growing tech companies who has recently been recognized as a Great Place to Work for over 7 years, Best Workplace in Technology, Best Workplace for Millennials and Canadian HR Team for fewer than 500 employees and has been recipient of Waterstone’s Most Admired Corporate Cultures award, and Deloitte’s Best Managed Companies award. For more information, visit https://www.intelex.com/careers or see what our employees are saying by following our #ProudIntelexian hashtag.


Apply for this Job

* Required


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Intelex Technologies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.