As a CX Intern, Strategy and Planning, you will be a member of the Revenue Operations team, partnering with the Customer Experience organization to unlock new insights and opportunities through data analysis and help refine the processes that enable our customers to maximize their value with Grafana. You are curious, detail oriented, and energized by tackling new and challenging puzzles. You thrive collaborating with teammates that challenge you to grow every day, and you have the balanced ability to put a complex problem under a microscope without losing sight of the bigger picture required to effectively communicate with executive stakeholders.

Key Responsibilities

  • Analyze data, looking for patterns, commonalities, and opportunities to improve customer engagement and customer retention.
  • Use data visualization techniques to present new insights to different audiences with targeted communication.
  • Implement improvements to business processes, leading to more accurate data, lower customer friction, and overall better engagement.
  • Operationalize data through the creation of reports and dashboards.

Qualifications

  • Located in the United States
  • Proficiency in Excel or Google Sheets, including Pivot Tables
  • Solid writing and presentation skills, with the ability to communicate across a diverse audience.
  • Experience working with SQL queries for data analysis
  • Ability to answer practical problems with a quantitative approach. 
  • Excellent project management skills, with the ability to drive a project through to completion.

A plus if you have the following

  • Experience as a user of any of the following tools - Salesforce, Zendesk, JIRA, Github, Workato
  • Knowledge of how a post-sales organization operates
  • Familiarity with creating data visualizations and dashboards using software tools like Grafana, Tableau, Looker, or R.

Internship Program Information:

  • Applications Open: September 28, 2022
  • Application Review Starts: October 17, 2022
  • Ability to work full-time for Summer 2023
  • This will be a paid internship
  • You are currently an enrolled student attending a college or university with an expected graduation date in Spring or Summer of 2024

In the United States, the Base compensation range for this role is $30/hr.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

 
 
About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).
 
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
 
A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.
 
Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
 
We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.
 
For information about how your personal data is used once you’ve applied to a job, check out our privacy policy. 
 
 
 

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