Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role:
We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.

Key Responsibilities:

Manage and resolve escalated queries from business customers via phone, chat, and email.
Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

Skills and Experience:

3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
Proven experience managing escalations and maintaining strong relationships with business customers.
Experience working towards High CSAT (>90%) and QA scores in B2B environments.
Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
Familiarity with SLA management and complex customer issue resolution.

Why Work at CBH?

Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
Work remotely with a diverse team from around the world.
Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.

System Requirements:

A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset.
Quiet, distraction-free working environment.
Stable power and internet connectivity.

If you're excited to provide excellent customer service and thrive in a fast-paced environment, we encourage you to apply today!

Apply for this Job

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First Name *

Last Name *

Email *

Phone *

Resume/CV *

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(File types: pdf, doc, docx, txt, rtf)

What is your level of English proficiency? *

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From what country do you intend to perform services to Clipboard Health? *

Please note that we are currently only hiring for this job in the countries listed in the drop-down below.

Are you legally authorized to work from this location? *

Do you now or in the future require visa sponsorship to continue working from this location? *

What is your expected annual compensation (in USD)? *

First Choice: *

At Clipboard Health, we operate 24/7, and flexibility is essential to meeting our business needs. You are required to select three different schedule times from the options below. Your first choice should be the shift you prefer most, the second should be a suitable alternative, and the third should be your least preferred but still acceptable option.

Note: You cannot select the same start time for all three choices, and weekend availability is mandatory. Working days will vary based on business needs. All times and days are listed in Pacific Time, so be sure to convert them to your local time zone before making your selections. You can use World Time Buddy to assist with the conversion

Second Choice: *

Third Choice: *

Have you ever worked for Clipboard Health? *

How many years of experience do you have in customer-facing roles? *

Please confirm you have read the following System Requirements for this role: *

System Requirements details

A customer is upset because their order, which was supposed to arrive in two days, has not arrived after five days. How do you handle the situation? *

A customer called requesting overnight shipping for their child’s birthday party the following afternoon. You assured them it would arrive on time based on assurances from the shipping department, although there was a small chance of delay due to past issues with the department failing to deliver on promises. How would you handle this situation? *

Macy, the staffing coordinator at Healthcare Wellness, called to inform you that she recently requested an urgent shift, and two health care professionals arrived for the same shift. She is worried about sending one of the healthcare professionals home due to potential charges. Select the best option based on the information in our help center. *

This question requires you to visit our help center. Please utilize the help center to find the answer.

Mark, the night shift supervisor at Riverbend Clinic, calls to report that one of the healthcare professionals has stolen narcotics from the facility and abandoned their shift. He wants the healthcare professional added to the Do-Not-Return list. Select the best option based on the information in our help center. *

This question requires you to visit our help center. Please utilize the help center to find the answer.

The Admin of Maple Leaf Health urgently calls to cancel a shift she posted before leaving the facility. She has no access to her computer as she is at home and must cancel the shift before a nurse picks it up. As an agent, you cannot cancel the shift from your end. Based on the information in our help center, what is the best course of action? *

This question requires you to visit our help center. Please utilize the help center to find the answer.

Voice Prompt: "Hi, this is Rachel from Greenwood Medical Center. We had a nurse scheduled to start her shift at 7:00 AM today, but it's now 8:30 AM and she still hasn't arrived. This has caused a lot of disruptions in our morning routine, and we’re short-staffed. I tried reaching out to her directly but received no response. I urgently need a replacement to cover the shift and ensure our patient care is not compromised. Additionally, I want to understand why this happened and what measures can be taken to prevent such issues in the future. Can you help me resolve this immediately? *

This question requires you to visit our help center. Please utilize the help center to find the answer.

Respond to the following voice prompt as if you were actually speaking to the customer. We do not want you to walk us through your thought process with an explanation. Instead, provide a direct and genuine response to the customer. Use Vocaroo to record your response, then post the link in the space provided below.

Have you ever been hired through any of the BPOs contracted by Clipboard Health? *

How did you hear about this position? *

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Enterprise Client Support Specialist

Why Clipboard Health Exists:

About Clipboard Health:

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