Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

Roles & Responsibilities:

Create an inspiring team environment with an open communication culture
Set clear team goals & oversee the day to day team operations
Hiring, induction & coaching of team members
Deliver the key metrics for customer support
Responsible for ensuring schedule adherence by agents & desired productivity levels
Monitor performance trends of the team members on various support metrics
Analyze training needs & conduct 1-2-1 coaching sessions for bottom quartile agents
Encourage the team towards customer-centricity & recommend process/product enhancements
Listen to team members’ feedback and resolve any issues or conflicts
Initiate consequence management steps as per company policy in case of consistent low performance by team members
Delegation of tasks to high potential team members to build a culture of learning & development in the team
Conducting weekly reviews & documentation of feedback
Suggest & lead team building activities for team motivation & better rapport

Skill Set requirement:

Minimum 2 years of Team leader experience
Excellent communication skills
Strong computer skills especially MS-Office
Ability to motivate the team towards defined goals
Strong negotiation skills & self-confidence
Thinks outside-in - placing company & customer interests above team
High on integrity & analytics skills

System Requirements

Minimum 15Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection.

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From what country do you intend to perform services to Clipboard Health? *

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Do you now or in the future require visa sponsorship to continue working from this location? *

What are your annual compensation expectations? *

Kelly works four hours a day on tickets and solves on average 38 tickets per day. Brian works five hours per day and solves 45 tickets per hour. Marvin works six hours a day on tickets and solves on average 59 tickets per day. Linda works five and a half hours a day on tickets and solves 53 tickets per day. Who solves the most tickets per hour? *

Please detail a time when you had to provide extensive coaching to an underperforming agent. What methods did you use? How did you measure success? What was the outcome? What did you learn? *

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System Requirements details

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Collections Team Leader

Why Clipboard Health Exists:

About Clipboard Health:

Roles & Responsibilities:

Skill Set requirement:

Apply for this Job