We are seeking an experienced Incident Response leader to join our team as the Senior Security Operations Center Manager. As a leader in Incident Response you will be responsible for the strategic direction of the Security Operations Center, daily operations and investigations of potential security incidents, and driving operational excellence. You will drive change across the organization by identifying and raising areas for improvement.

What you'll do:

  • Hire, develop, and grow Incident Response talent by providing career growth support, effective leadership, and performance reviews.
  • Manage a team of geographically dispersed Incident Response Analysts responsible for monitoring CLEAR’s environment and investigating anomalies.
  • Develop and drive a strategic roadmap for continuous improvement to processes, tooling, and people.
  • Expand team capabilities into additional areas within Incident Response.
  • Handle daily operations including driving operational excellence in investigations and providing investigation support.
  • Command complex security incidents working with executive leadership and cross-functional teams to drive containment and resolution.
  • Write strategic incident response playbooks and maintain relationships with cross-organizational stakeholders.
  • Prepare and run training Tabletops for relevant cybersecurity incidents.
  • Make key tooling decisions including requirements gathering, running proof of concept trials, and maintaining relationships with key vendors.
  • Partner with the compliance organization to ensure the Security Operations Center maintains all compliance standards and provide evidence showing compliance.
  • Draft communications for Security Incidents for both internal and external stakeholders.

How you'll measure success:

  • Evaluate operational effectiveness by tracking incident response times, resolution accuracy, and overall handling effectiveness, along with improvements in processes and tooling.
  • Successful implementation against the strategic roadmap, including capability expansion, development of response playbooks, and management of complex incidents.
  • Improved quality of internal and external communications, adherence to compliance standards, and effective collaboration with stakeholders.

What you're great at:

  • 4+ years of experience managing a team of Incident Responders including both technical management and people leadership.
  • 8+ years experience performing Incident Response.
  • Strong understanding of and experience performing Incident Response in a Cloud environment.
  • Ability to communicate technical concepts in terms understandable by all stakeholders.
  • Working knowledge of security best practices, common vulnerabilities/attacks, and cloud infrastructure.
  • Experienced in performing digital forensics, threat hunting, and malware analysis.
  • Understanding of core concepts of networking, containerization, security automation, and operating systems (Windows, Linux, MacOS).
  • Thinking strategically to build both short term and long term roadmaps to drive iterative improvements.

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match.

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 25+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

#LI-Hybrid #LI-Onsite

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