At Cars.com, we help shoppers meet their perfect car match, and people find their perfect career match. As one of the top places to work in Chicago, according to The Chicago Tribune, Built-In Chicago and others, we pride ourselves on a culture of growth and innovation.

Cars.com has revolutionized the automotive industry for both shoppers and sellers through technology and solutions for buyers and sellers alike. We never shy away from a challenge, move fast, collaborate across functions to approach problems from every angle. We’ve built a culture that’s second-to-none and share core values that keep everyone working full-speed at the same goals with the same open, outcome-driven and bold attitudes. 

Cars.com is a CARS brand. CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater. Learn more here!

Our Vision:

CARS vision is to become the largest digital automotive marketplace and platform powering innovative solutions and frictionless omnichannel experiences for buyers and sellers. 

CARS Product Management is looking for top talent to join our team for an exciting new phase of our business and technical evolution. In 2021, we launched a new platform that transformed Cars.com, a 20-year-old public company, and will enable our continued innovation and fuel our mission.

About the Role 🤔 

Our Product, Product, Design, and Technology teams are organized around three core missions which define the work that we do and the outcomes that we build toward: Shopper Experience, Marketplace Team, and Revenue Team. Our work is outcome driven, which allows us to center our work on outcomes derived from the company strategy. We operate with full transparency with regard to a) the outcomes we agree will build our business, b) our roadmap, c) work underway to achieve those outcomes. We partner with our stakeholders to define and refine the work as we discover what features, fixes, and innovations will get us furthest, fastest.  

As the Director, Product Management (Revenue/Subscription), you will lead a team whose mission is to make selling a car and connecting to in-market shoppers simpler, faster, and more lucrative. The team’s work represents the majority of our company’s revenue and includes core marketplace subscription products (vehicle listings and merchandising), Digital Retail, Vehicle Acquisition, Inventory Extension, Dealer Reporting, Attribution, and CPO. Revenue/Subscription outcomes include revenue growth/ARPD, dealer ROI and engagement and end-to-end expansion. You will partner with key stakeholders in sales and marketing and finance to ensure that the products are delivering customer ROI and supportive of our company growth goals. This is an opportunity to own the revenue generating engine of a massive marketplace, and lead a team of hard-working, intelligent and lovely people.

You will have an insatiable curiosity about how dealers and OEMs (our customers) see the value we think we’re delivering -- what they really see vs. what we think they see. You will bring relentless, dogged determination to transform what dealer and OEMs see and make it equal to or better than what we think we’re delivering in ROI. You are curious and imaginative about marketplace/subscription business models and bring a startup like mindset to test & learn ideas with the urgency that funding is about to run out without a breakthrough. You have experience using data to formulate a point of view, have a point of view and explain that point of view to rally people to a vision, daily. With regard to product priorities, big opportunities and important tweaks. You will have an active voice in sales leadership team meetings, sharing perspective from the product/builder seat. You are confident in your ability to express needs of our customers (OEMs and dealers) and talk about those needs in the context of discussions of consumer-first priorities. 

You understand the challenges and opportunities of developing Enterprise-grade business products and can help our entire team embrace the learnings and principles you have developed in your career.

What you’ll be doing on the Product team at Cars.com 🚀

  • You’ll spend a lot of your time talking to customers, understanding their problems, and validating that your teams’ solutions solve a real problem for them.
  • You’ll join pre and post sales calls with enterprise customers, understand their needs, and effectively translate that into missions for your teams.
  • You’ll be immersed in our marketplace. You’ll be an expert on shopping for and selling cars via your own research but also work with industry analysts to help develop your POV.
  • You’ll work with the Chief Experience Officer, Chief Revenue Officer, VP of Product & Design, Engineering & Data leadership, and other key stakeholders to define the strategy and roadmap to deliver on the product team’s mission/s.
  • You’ll work with product design leadership to draft early concepts to foster customer development and validation.
  • You’ll work with Product Marketing to position new product launches to generate awareness, demand, and revenue.
  • Your insights will influence the entire product direction, not only the teams who directly report to you.
  • You’ll mentor several product managers and/or product leads who report to you, and help them to build great products and grow in their careers.
  • You’ll dig into the weeds and help your product teams to execute when needed.

About you and what type of skills you’ll need 📖

  • You have experience building products in B2B SaaS or Marketplace (ideal) for 3+ years, Marketing or Sales products a plus.
  • Drive customer-driven decisions, clear prioritization, and efficient execution in the face of ambiguity and complexity
  • Coordinate cross-functionally with leadership, our go-to-market teams, and other key stakeholders across the company
  • You can clearly communicate product decisions and the rationale behind them. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive.
  • You have developed a consumer-grade product design sense, and have led products with user bases at least in the hundreds of thousands of WAU.
  • Move quickly and constantly iterate, moving from hypotheses developed from customer conversations, data, and insights to running tests to confirm those hypotheses, to learnings and iteration towards a solution that customers didn’t even realize they wanted but now can’t live without.
  • Actively maintain a view of how the market, competition, and technologies are evolving, and factor it, as well as feedback from internal groups and customers, into the product direction
  • Ability to think big and small to build incremental features and prototypes in service of a larger vision. You are as comfortable working in paper-prototypes as you are building out scalable features for demanding enterprise clients and know when to do which.
  • You have 10+ years of software product management experience, 3+ as a manager/leader You have led a product management team or group of at least 3 PM’s, ideally led managers of PM’s, and scaled through individual growth and hiring.
  • You have built and launched innovative and differentiated products with resulting revenue over $10M
  • You have excellent written and oral communication skills, including experience presenting to executive stakeholders, participating in the sales process, and handling sensitive customer escalations.
  • You are positive, creative, curious, and aren’t afraid to ask a lot of questions.
  • You are can take candid feedback well and are looking to grow your skillsets
  • You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.
#LI-JL  #LI-Remote

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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