About Us

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.

About the role

The New Store Opening (NSO) Operations Lead is a pivotal role responsible for orchestrating the successful planning, coordination, and opening of assigned HDR (High Demand Restaurant) locations. This role requires meticulous attention to detail, exceptional organizational skills, and the ability to collaborate effectively with cross-functional teams to ensure timely and efficient execution of new store openings (NSO). The NSO Operations Lead will oversee the entire process from pre-launch planning to post-launch support, ensuring that all aspects are executed with excellence.

Key Responsibilities

NSO Planning & Coordination:

    • Manage NSO timeline and checklist from X weeks out to X weeks post-launch.
    • Lead weekly meetings to track progress and status with cross-functional stakeholders.
    • Partner with site leadership to build a trainer roster and develop a training schedule/plan.
    • Manage trainer travel and expense logistics.
    • Place orders for internal demand/food for training sessions.
    • Escalate issues and identify opportunities for continuous improvement throughout the NSO process.
    • Ensure communication with all corporate support teams to ensure timeline adjustments and any changes are identified and aligned to all impacted groups.

Restaurant Set-Up:

    • Order smallware, disposables, uniforms, and other supplies for timely delivery to the site.
    • Ensure shipments and orders are correct and timely to the NSO supporting team.
    • Coordinate with site leadership to prepare for and execute site set-up, ensuring all necessary equipment and materials are in place for a successful opening.

NSO Training & Post-Launch Support:

    • Collaborate with site leadership and deployed trainers to execute hourly NSO training sessions.
    • Work closely with site leadership and trainers to provide post-launch support, addressing any operational challenges and ensuring a smooth transition to regular operations.
    • Share observations with site leadership to ensure a successful opening and identify areas for improvement.
    • Collaborate with site leadership and deployed trainers to execute hourly NSO training sessions.
    • Work closely with site leadership and trainers to provide post-launch support, addressing any operational challenges and ensuring a smooth transition to regular operations.
    • Share observations with site leadership to ensure a successful opening and identify areas for improvement.
    • Provide feedback to site leadership on individual and team performance during NSO.
    • Offer feedback and support to deployed trainers to facilitate their professional development and effectiveness.

Budget

    • Adhere to the pre-opening budget and ensure all stakeholders are aware of any additional expenses not identified.

The experience you have

  • Minimum of 3  years of experience working in a fast-paced kitchen environment
  • Experience in new store opening operations within the restaurant or hospitality industry.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • Detail-oriented mindset with a focus on delivering high-quality results within specified timelines.
  • Flexibility to adapt to changing priorities and navigate complex operational challenges.
  • Ability to travel as needed to support NSO activities at various locations.
  • Knowledge of restaurant operations, including food safety standards and regulatory requirements.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

Base Salary Range: $122,000-128,000  

A final note 

At Wonder, we believe that in order to build the best team, we must hire using an objective lens.  We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion.  As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.  If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy. 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
Voluntary Self-Identification Questionnaire

We're striving to build a diverse workforce and create an environment that's more enriching, more rewarding, and more innovative, where everyone feels safe to express their opinions, share their viewpoints and ideas, and be their best selves at work. Additionally, the Equal Employment Opportunity Commission (EEOC) requires that we collect certain demographic information about applicants.

We encourage to you to participate in the following survey so we can learn more about the people who want to work with us and track our efforts to hire with a focus on diversity, equity, and inclusion. We must have a variety of perspectives, backgrounds, and experiences at the table in order to make more informed decisions and find elegant solutions for our customers. 

We guarantee your answers will be completely anonymous and not linked to your application at any stage of the interview process.

What is your current gender identity? (Select one) *





Are you a member of the LGBTQIA+ community? (Select one) *




What is your racial and/or ethnic identity(s)? (Select one) *












Are you living with a disability (physical or mental)? (Select one) *




What is your age range? (Select one) *






Are you a veteran? (Select one) *




Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.