Position Title: Customer Success Manager (USA)

Currently looking for Chicago office.

What will you do?

  • Establish and maintain trusted relationships across a portfolio of named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
  • Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
  • Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
  • Manage the implementation of new use cases, best practices, and functionality to expand existing accounts   
  • Collaborate with Sales to ensure customers' contract renewal 

What you need to have? 

  • 3-5 years experience as a Customer Success Manager\ Technical Account Manager with international large enterprises.
  • Technical knowledge and skills related to software solutions (SaaS environment)
  • Excellent communication skills with customers and key executives
  • An ability to create structure in ambiguous situations and implement strategies to drive success
  • Business results oriented, negotiation and presentation skills
  • Travel: up to 20%
  • Experience with the logistics industry is strongly preferred

#BI-remote 

 

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