Position Title: Tech Support Engineer USA/LATAM

Department: Operations

We’re looking for enthusiastic and energetic geeks - with experience in customer and technical support - to join our Global Support Team in Tel Aviv.

 

Position Responsibilities:

  • Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution.
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports internally and with our Customers
  • Build sustainable relationships and trust with our Customers through open and interactive communication
  • Provide accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools
  • Constantly improve customer service performance and procedures

Skills /Experience Requirements:

  • Experience providing technical support in a customer services team, ideally for SaaS software solutions or equivalent
  • Experience working with large international enterprise customers in business critical environments
  • A high-level of technical skills and hands-on capabilities, advanced troubleshooting and multi-tasking skills
  • Customer-service oriented
  • Strong client-facing and communication skills
  • Working knowledge of customer service software, databases and tools
  • Excellent skills in customer service and support procedures
  • Mother-tongue proficiency in English - both written and spoken - a must!
  • Flexibility to work customer business hours if required including evenings and weekends
  • Experience with information systems and technologies (e.g. data management, databases, SQL, etc.)
  • Spanish speaking - preferred 

 

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