Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

Reporting into the Social Media Lead, you will be responsible for handling customer responses and case handling across Twitter, Instagram, Facebook, Linkedin, Telegram, review platforms and crypto forums. Serving a combined follower count of over 1,500,000. 

WHAT YOU WILL DO

  • Provide the highest level of customer service to the millions of customers using Blockchain.com products on very visible, high traffic social media channels.
  • Respond to customers on all social platforms in line with our company tone of voice.
  • Work closely with internal stakeholders to ensure product issues are reported quickly and efficiently
  • Act as a liaison for our marketing and social defense teams.
  • Ensure customers are responded to publicly in a timely manner
  • Learn constantly, adapt to the needs of the teams and build your cryptocurrency knowledge.
  • Shift work will be required, including some evenings and weekends as part of a high performing support team.

WHAT YOU WILL NEED

  • The foremost quality for this position or any position at Blockchain is integrity.
  • 2+ years of experience working on a social media team or external communications team for a recognised brand.
  • Knowledge of cryptocurrencies.
  • Knowledge of social media tools. Sprout social and Zendesk are a plus.
  • Flexibility and resilience, you will be expected to be available during company incidents as our social media support leader.
COMPENSATION & PERKS
  • Competitive full-time salary based on experience and meaningful equity in an industry-leading company
  • The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
  • Unlimited vacation policy; work hard and take time when you need it.
  • Crypto bonuses
  • Performance-based bonuses paid in cash
  • Apple equipment provided by the company
  • Awesome office locations and remote working options.

APPLICATION

  • CV
  • LinkedIn profile.
  • Link to personal website and/or blog (if applicable)

When you apply to a job on this site, the personal data contained in your application will be collected by one or more of the following subsidiaries of Blockchain Luxembourg S.A (each, a “Controller”):

  • Blockchain Access UK Ltd.
  • Blockchain (GB) Limited 
  • Blockchain (US), Inc.
  • Blockchain (LT), UAB 

You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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