Imagine being at the forefront of innovation in a company that is redefining premium transportation services globally. As the Senior Product Manager in our Payments and Invoicing Pod, you will have the unique opportunity to shape the future of how we handle transactions and invoices, ensuring seamless, innovative and efficient processes that delight our customers and empower our teams.
YOUR CHALLENGE:
- You will co-lead the Payments and Invoicing pod – alongside the Engineering Manager – consisting of four developers. Your role involves guiding the empowered and outcome driven team through the scrum process, providing constructive feedback, and ensuring each member can deliver their best work. The pod is part of the guest domain (demand side), which consists of a total of 6 pods in which you have the opportunity to benefit from lively exchange and learnings.
- You will be responsible for the global payment and invoicing strategy and vision.
- Your role includes improving the payment flows on a global scale, supporting our business local districts around the world to provide smooth processes and to maximize payment and checkout conversion rates.
- You will autonomously build and maintain a roadmap for the pod which aligns with Blacklane’s vision, strategy, and business goals while using data to drive your prioritization decisions.
- You will Champion the evolution of our Payments and Invoicing systems by strategically managing and prioritizing the backlog, ensuring we deliver cutting-edge solutions that enhance our global operations and delight our customers.
- You will be the voice of the customer, conducting interviews and carrying out research both quantitative and qualitative to identify pain points and validate hypotheses.
- You will balance technical and process debt with the release of new features or enhancements to existing ones.
- You will identify, monitor and analyze key performance metrics to drive continuous improvement and optimization of payment processes.
- Stay up-to-date with industry trends and emerging technologies to ensure Blacklane remains at the forefront of payment innovations.
- Ensure compliance with relevant regulations and standards in all payment and invoicing activities.
- Foster a culture of continuous learning by actively sharing knowledge and best practices across the business, empowering teams with the skills and insights needed to support customers with their payment and invoice queries.
ABOUT YOU:
- Seasoned Professional: You have over 5+ years of experience in product management. This journey has shaped you into the knowledgeable and skilled professional you are today.
- Diverse Background: You've enriched your career by working at multiple companies, gaining a broad perspective and understanding of different working environments and cultures.
- Team Collaborator: Your experience working with various teams has honed your ability to communicate, cooperate, and drive results in diverse group settings.
- Proven Track Record: You've successfully launched 2-3 significant features, each over a span of 4-6 months. These achievements showcase your ability to manage complex projects from conception to release.
- Creative Thinker: Your creativity isn't just a skill, it's a part of who you are. You bring innovative ideas to the table and turn challenges into opportunities.
- Adaptable: You can adapt quickly and reshape priorities based on business needs.
- User-Centric: You have hands-on experience conducting user interviews. This skill is crucial as it helps us stay connected to our customers’ needs and preferences.
- Analytical Mindset: You're comfortable with statistics and can proficiently conduct A/B tests. This analytical approach helps us make data-driven decisions.
- Goal Setter: You're adept at defining and tracking Key Performance Indicators (KPIs). Your ability to set clear goals and measure progress is vital to our continuous improvement.
If this sounds like you, and you're excited to bring your skills, experience, and passion to Blacklane, we'd love to hear from you. Join us in our journey to define luxury travel, and let's create exceptional experiences together.
MORE THAN A JOB:
We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it’s for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry.
- Working at Blacklane: We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees. Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values. For our employees outside these geographies we promote having a hub life where our employees come together in their specific locations as we believe this plays a crucial role in supporting employee well-being, facilitating career development opportunities such as shadowing and mentorship programs, and nurturing a sense of belonging within our team. We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work. Through our dedication to cultivating a strong company culture, we aim to drive engagement, productivity, and success across the organization as seen below:
- Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
- Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
- Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
- Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
- Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
- Sustainability: We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
- Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
-
Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.
Upgrade your career with Blacklane
