Berkadia Services India Pvt Ltd
                                                                                                            Our culture is driven by our values:

                                                  Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence IWe Love our Jobs I We Innovate.





TITLE:                                  Analyst / Senior Analyst

DEPARTMENT:                   Special Requests (CMBS Credit Administration)

SHIFT:                                  Split Shift (3:00pm to 12:00am)

LOCATION:                         Bangalore


The position is for a team member in the existing Special Requests group (India) that works closely with the Special Requests team in Ambler. After the appropriate training period, the person would be expected to independently perform Underwriting (prepare a memo / business case) and Pre & Post-Underwriting activities for various special requests that are received from the borrowers.

In addition to this, the person in this position may also be required to perform other duties as assigned by the Management.



Duties may include but are not limited to:

  1. Prepare case write-ups for various special requests like Property Management Change, Leases, Reserve Releases, Partial Releases, Other Special Requests.
  2. Contact the Borrower/Counsel/Lenders/CRM/Counterparts to seek clarification or request documents/information etc.
  1. Interpret and clarify queries and disputes on documentation, legal language interpretation in conjunction with Ambler and India management, if necessary.
  2. Prioritize tasks and deliver within the deadline/SLA requirement.
  1. Coordinate with other servicing departments to seek clarifications/information.
  2. Collect review fee and legal retainer fee from the borrowers.
  1. Responsible for regularly updating himself/herself with any change in procedures and ensuring changes are translated to everyone in the team.
  2. Handle all pre and post closing activities like Assumption Letters, Property Management Change Letter, Lease Requirements Letter, Transmittal Package, Credit Reports, Assumption Updates and  Post Closing Notification, Post Closing Defeasance, Property Management Change Updates.
  1. Perform other tasks as assigned by the Management


TITLE OF IMMEDIATE SUPERVISOR: Team Leader / Assistant Manager




  • Special Requests team in US                                                 Daily
  • Supervisor / Managers / Special Requests group                   Daily  
  • Assistant Vice President / Vice President                               As needed
  • Borrowers (via e-mail or phone calls)                                     Daily
  • Lenders / Attorneys / CRMs / Counterparts                            Daily              
  • Various other Servicing Departments                                     Daily



  • Must have around 1 year to 4 years of work experience in the Financial services / ITeS / Mortgage industry, including significant experience in voice calls (inbound & outbound) to U.S. clients.
  • Must have a good understanding of basic accounting and financing concepts.
  • Must be proficient in English, in both verbal and written communications.
  • Must be PC literate in MS windows environment with good Excel and Word skills.
  • Understanding of the nature and terminology used in US commercial real estate finance industry is desirable.
  • Experience in reviewing and comprehending loan and servicing documents is desirable.
  • A detail-oriented individual with strong analytical skills and drive to resolve problems.
  • A willingness to learn and a positive attitude are essential.
  • Understands the importance of training and supports opportunities for further functional and interpersonal skill development
  • Must be able to think outside the box when researching problems and provide workable solutions.
  • Must have the ability to prioritize tasks and understand the importance and urgency of specific requirements.



  • Demonstrates flexibility in dealing with changing circumstances and requirements
  • Exhibits appropriate level of diplomacy and tact in dealing with challenging situations
  • Exhibits respect for other team members and management
  • Displays ability to follow up on outstanding issues with little or no supervision
  • Demonstrates the ability to manage multiple tasks under pressure
  • Consistently sets goals for herself/himself
  • Communicate effectively across the organization and to customers
  • Ability to work independently and / or part of a team



  • Working additional hours/days maybe required, as necessary, to meet internal and external deadlines and fulfill the job responsibilities
  • This position is in Split Shift currently but may be requested for Day shift based on the business requirements in future. Should be able to match the requirements of the process in terms of being available and flexible to work in multiple shifts.
  • Though limited, ability and willingness to travel in India and internationally when necessary is required.
  • While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

About Berkadia:

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is an industry leading commercial real estate company providing comprehensive capital solutions and investment sales advisory and research services for multifamily and commercial properties. Berkadia is amongst the largest, highest rated and most respected primary, master and special servicers in the industry.

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability or any other status protected under the law.

Our people are our greatest strength and make Berkadia a great place to work, creating an environment of trust, mutual respect, innovation and collaboration. Our culture is driven by our core values:

To know more about Berkadia, please visit our website

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