Who We Are:

Bandwidth lives for innovation! Our technology powers brands like Google, Microsoft, GoDaddy, Arlo, Netgear, Zoom, Rover and more of the most exciting leaders in technology. Our intelligent voice, messaging, 9-1-1 access, and phone number services— all backed by Bandwidth’s own nationwide, all-IP voice network—allow us to power the way people communicate, connect, and do business.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

Bandwidth’s Number Porting Specialist (3rd shift) will focus on direct carrier relationships to better assist our customers. Local Number Portability, order processing including placing orders through various software and web-based interfaces, monitoring orders through Portability life cycle, porting on status of orders being worked, dialogue with field technicians during their onsite testing both prior to and on day of customer activation. Work with Clearing House provider and losing Service Provider to establish FOC acceptance. This position will require excellent customer service skills in a fast-paced, team-oriented environment focused on delivering a variety of communications services.

As a Number Porting Specialist, you will be the main point of contact for porting related escalations, internal questions, and customer requests. The ideal candidate will be a leader and a team player that can strategically problem-solve while maintaining focus under pressure. The ideal candidate will be a leader to the team, inviting questions and offering help whenever needed. The ideal candidate must be able to work closely with multiple vendors, building and maintaining relationships, to drive faster resolution of issues. candidate will be a leader to the team, inviting questions and offering help whenever needed. 


*This will be 3rd shift: Monday-Friday 11pm-8am*


What You'll Do:

  • Works closely with sales and product management to fully understand the LNP, Toll Free, and NextGEN products. 
  • Assist customers during the number porting process to ensure a seamless transition resolving issues and removing roadblocks throughout the process.
  • Order management for local, off net and toll-free numbers through various interfaces including, Iris, ZenDesk, and 3rd party platforms with a high level of accuracy and quality.
  • Manage and monitor all stages of order implementation up to and through order completion. 
  • Provide constant, professional communication of information to customers, vendors, and internal team members via email, phone, chat, and customer user interface.
  • Perform follow up actions as necessary for incomplete orders and or rejected orders. 
  • Obtains and validates CSRs from incumbent LEC or internal sources.
  • Obtain a Letter of Agency (LOA) from the customer to request Customer Service Records (CSRs) from incumbent LEC.
  • Create and activate telephone numbers in SOA/NPAC.
  • Collaborate with team members to improve the overall Porting experience for both customers and Bandmates
  • Act as point person during customer and vendor calls maintaining relationships and driving results.
  • Follow-through communication on open carrier escalations, provisioning, and system updates. 
  • Assist internal teams with training opportunities, questions, or issues
  • Be the first level of escalation and coordinate with team leads/managers as needed.
  • Cultivate strong relationships with external carriers to facilitate faster problem resolution. 

What You Need:

  • BS/BSA or equivalent experience is required. 
  • 1+ year of working knowledge of the VoIP industry with strong understanding of LNP processes 
  • Must be able to deliver world-class experiences to customers.
  • Advanced experience and expertise with Microsoft Office (Excel, PowerPoint, etc.) and/or Google Docs required.
  • Ability to both multitask and to transition from task to task in a fast-paced environment 
  • Acute attention to detail with a high level of accuracy and quality.
  • Strong organization skills.
  • Must be a solution-oriented problem solver.
  • Great communications skills, both written and verbal.
  • Willingness to adapt to new processes and procedures.
  • Comfortable establishing and documenting new business processes.
  • Self-motivated and must work well independently as well as in a team environment. 
  • Base level knowledge of a variety of Bandwidth products.

The Whole Person Promise: 

We make a “Whole Person” promise to our team.  You can have both meaningful work PLUS a full life at Bandwidth.  We focus on accomplishing our mission as “whole people.” That means we take care of our people—in body, mind, and spirit. 

  • Health: We pay 100% for benefits coverage including Medical, Dental, Vision, Prescription, Life, and Disability.  Generous paid time off (PTO) policy including paid parental leave, EAP and 401K match.
  • Fitness: 90-minute fitness lunch with a paid gym membership for workouts. On-site cardio gym, locker room/showers, classes, and sponsored sports and leagues.  Nutritionist and personal trainer on-site.
  • Volunteer: We have a program dedicated to providing volunteer opportunities to employees, BandwidthCares.


Applicant Privacy Notice



Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Bandwidth are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.