Technical Instructor
Summary:
Responsible for cultivating our cutting edge training program to address Appian’s growing customer and partner communities. This role is a part of our Customer Success Delivery organization. As an intermediary for students and Appian employees, you will collaborate with teams throughout the organization.
Responsibilities:
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Become a subject matter expert in Appian software and associated products with in-depth knowledge of deployment best practices
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Deliver instructor-led classroom training and online training to end-user customers and partners on a regular schedule in EMEA.
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Must be able to concisely convey technical content to a broad range of user profiles
- You must be fluent in English and German
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Manage e-learning courses from facilitation to evaluation of exercises and web-based tutorials
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Ensured proper and effective use of time and other resources to meet training department goals and need
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Effectively collaborates on tasks and promotes relationships among team members; puts team goals ahead of personal aspirations
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Communicates well within the team and demonstrates good rapport with other team members; keeps everyone apprised of new information and activities
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Contribute creative ideas for change and improvement in content and delivery
Preferred Experience Level:
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3+ years of experience developing and delivering training materials
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Strong interpersonal, communication (Written and Oral) and presentation skills
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Experience with e-learning, virtual and in person training techniques
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Familiar with ADDIE methodology and web-based tools to enhance virtual training
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Prior software or business training or consulting experience is strongly preferred
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Technical software experience strongly preferred
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Expert in MS Office Suite
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Must be willing to travel up to 5%, including internationally, on short notice
Education: A minimum of a BS/BA degree or equivalent experience is required
