Are you passionate about operations and finance? Are you a people person with excellent organizational and communication skills? Do you thrive in a fast-paced environment with a diversity of challenges?

Appian’s Customer Success Operations team is growing! This role demands someone with comfort in both business and finance and an interest in translating between the two. We are looking for someone who is quick, enthusiastic and has an extremely high level of attention to detail. There is a huge opportunity to make a significant impact on the business. If you like to look at things from different angles and come up with great solutions, this is the role for you!

This role will be based out of our McLean, Virginia HQ. 

Responsibilities:

  • Support, advise, and educate to Directors, Project Managers and VPs in the project and organizational budgeting, forecasting, and Estimate-at-Completion (EAC) process
  • Track, report, and analyze program spend compared to funding and contract values
  • Collaborate with Appian’s billing department to ensure the timely and accurate processing of invoicing to our clients 
  • Perform extensive and detailed planning, reporting, and analysis on key performance metrics for CS; provide recommendations and advisory to supervisor and key stakeholders based on analysis; develop analytical tools in MS Excel or other tools 
  • Partner with key stakeholders across Customer Success and other areas of the organization to support the financial and operational management and processes of Customer Success projects and business areas
  • Lead the development of financial processes and reporting vital to the operation of the Customer Success organization
  • Responsible for financial reporting and analysis, revenue and profit forecasting, utilization analysis and business management duties as necessary
  • Lead and assists in program financial duties including project labor costing and relevant SOW analysis, bill rate analysis and FFP percentage of complete revenue recognition
  • Serve as Project Leader/Project Manager on special projects and operational initiatives of medium to high complexity; gather requirements, align stakeholders, create and manage to schedule, provide progress reports, and manage project to completion 
  • Build out and conduct best practices including Budgeting, Forecasting, Timesheet Compliance, and other relevant training for new managers

Qualifications

  • You have 2-4 years of financial analysis, project finance, project control, finance operations, or corporate finance-related experience in a professional services/consulting organization. 
  • You display leadership skills, are proactive and have great communication skills to support business stakeholders at different levels and across functional areas of an organization
  • You are a numbers person who has a passion for the financial success and financial planning, and reporting of a growing global company
  • You have experience with Salesforce, OpenAir, Projector and/or related systems
  • You are educated with a Bachelor’s degree in Finance, Accounting, and/or related field
  • You have strong analytical and problem solving skills for planning and budgeting processes
  • You possess an expertise in creating and manipulating Pivot Tables and using other Excel formulas
  • You are a fast learner who can work independently with little direction

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian’s success.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination.  

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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