Appian is looking for a hands-on Technical Delivery Manager to provide post-sales ownership over multiple accounts and support our growing business. As a leader within Appian's Professional Services organization, you will be responsible for the delivery of projects utilizing Appian's cutting edge BPM software technology. Your focus will be spread across multiple customers and you’ll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption. You will also play a significant role in supporting new business software and services opportunities.
Professional Services Team Location: Sydney, Australia Travel: 50%
You have experience supporting pre-sales activities with your ability to quickly understand processes and to develop technical solutions to support client business strategy
You have prior software consulting experience, ideally in a ERP, Portal, BPM/Workflow, DM or EAI related setting
Agility is your mantra and building quality software is your goal
You’re well educated, with at least a BS in Computer Science or related field/degree in addition to 8+ years of experience
You have experience with configuration, deployment, and testing of enterprise software applications
You have experience with Business Value Analysis and leading customers towards measurable ROI
You have excellent communication skills and keep the lines of communication open by circulating reports that keep stakeholders in the loop on project status and in-sync with the latest development schedule and priorities
How you’ll contribute:
Oversee the delivery of Appian projects at customer accounts within region to ensure deployment matches client executive and business sponsor expectations
Mentor a team and manage multiple large-scale projects simultaneously, nurturing them from inception to launch while collaborating with stakeholders and establishing realistic development guidelines
Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support
Work with delivery partners within region to augment Appian led engagements with partner resources as well as to supplement partner led engagements with Appian resources
At Appian, you will help us build our award-winning PaaS product that enables business people to build cloud and mobile enterprise applications with flexible, visual models instead of custom code. Appian discovers and unites enterprise data, connects users through social and collaborative engagement in the context of business data, and provides the leading suite of business process technology to enable rapid application development and optimization in every industry.