Remote Operations Specialist, Insurance (Hourly)

Alma is looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work with the Alma Insurance team. The successful candidate will be able to ensure a high level of detail and accuracy, can work quickly and efficiently across multiple systems and browsers, and has great communication skills.  The Operations Specialist role will be part of Alma's Insurance Operations Team.

Responsibilities include:

  • Supporting with provider credentialing
  • Checking patient eligibility through payer portals and calling insurance payers
  • Communicating eligibility to patients and clinical providers
  • Posting client payments in our billing software, Kareo
  • Reviewing electronic claims from insurance payers, and posting payments

Remote work requirements & Job details:

This role and is remote and can be done from any geographical location as a long as the candidate meets the following requirements:

  • Ability to work remotely including reliable access to high speed internet
  • Ability to work between the hours of 8am-6pm ET
  • Ability to work five days a week, with one weekend day per week (e.g Tu-Sa) as needed
  • This is an hourly, entry level role that will last 3-6 months with potential to extend depending on business needs  

Winning-factors: Must have qualifications

  • Organized, detail-oriented, with ability to prioritize work effectively
  • Computer proficient with the ability to type 70+ WPM
  • Comfortable learning and working across multiple software platforms including Google Drive, Kareo, Square, and more
  • Strong communication skills - ability to communicate accurately and effectively with internal and external stakeholders
  • Experience in healthcare insurance eligibility & billing a plus! 
  • Passionate about mental health and our mission at Alma

Position: Entry Level

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