Job Title: Configuration Analyst 

Base location: Remote across UK 

At Agilisys, not only is the nature of the work we do important, but everyone has an important role to play, from supporting private sector organisations to managing complex public services. We are a team of 1500 people responsible for delivering essential IT Services around the UK in areas including the NHS, Local government, large private sector organisations and more. 

We are innovators and integrators, committed to Continual Service Improvement for the benefit of everyone. 

 

Job Title: Configuration Analyst 

Base location: Remote across UK 

About the role 

This is a key role within IT Service Management at Agilisys reporting into the Service Asset and Configuration Manager. 

The role of the Asset & Configuration Analyst is ensure that the IT landscape is documented, tracked, and managed for both the internal Agilisys and where required, external client facing IT hardware estate and services are adequately tracked throughout their lifecycle. Highlighting and minimising risk, prioritised, scheduled, authorised, and implemented audits and asset reporting in line with process, policy, and procedure using appropriate toolsets. 

 

Key role deliverables: 

Monitor the CMDB  

Ensuring the integrity and quality of the information held within the CMDB by verifying that all mandatory information required on a configuration item has been supplied and registered within the CMDB.  

Maintain Relationships  

Verifying that mandatory information on all new CI relationships has been supplied and registered within the CMDB  

Monitor availability of the CM Service  

Ensuring regular backups of data are taken, monitoring performance, and providing user support.  

Monitor document retention  

Auditing the database and reporting overdue reviews for action to owners. Ensuring that the archiving policy is being followed.  

Control Access  

Setting up authorised new users and deleting old users in accordance with the access rights documented in the Configuration Management Plan.  

Operate Configuration Management  

Operating the CMDB consistent with the Configuration Management plan in order to provide accurate information to support the managed service or development project.  

Providing agreed reports as identified in the Configuration Management Plan at agreed intervals.  

Ensure that process measures are regularly provided to the relevant process champion.  

Amend Configuration Management  

On receipt of an authorised change from the Change Owner, validating the change to ensure that only compliant CIs are allowed onto the CMDB and then update the CMDB. Revising the baseline, as necessary.  

How will you stand out? 

  • Strong experience and knowledge of Configuration Management principles and methodologies. 
  • Demonstrable knowledge of Service Now and experience of an end to end implementation of CMDB. 
  • Experience of working with internal business and external stakeholders at all levels. 
  • Experience across ITIL disciplines specifically for Configuration Management. 
  • The ability to review and produce reporting. 
  • Excellent communication and stakeholder management skills. 
  • Sense of thoroughness and initiative. 
  • Knowledge of the working practices and infrastructure within Operations Centres and Service Desks 
  • Experience of Asset or Configuration Management within Service Management Toolsets across multiple clients. 

 

What’s in it for you? 

We’re based across the UK operating out of various customer sites, with London being our company headquarters. We offer flexible working and a great corporate benefits scheme: 

  • Pension Scheme 
  • Health Insurance 
  • Being an Employee Owner as part of the Employee Benefits Trust 
  • Life Assurance 
  • Flexible working 
  • 25 days annual leave (with the option to buy more) 
  • Access to exclusive discounts and offers with a variety of retail providers through Agilisys “Perks at Work” scheme 

 

Agilisys is an equal opportunities employer, seeking to employ a workforce that reflects and incorporates the talents of our diverse community. 

We are committed to building a culture that recognises the value of diversity among our people, and where everyone feels included and valued irrespective and indeed because of their differences. We endeavor to ensure that everyone is treated with fairness, dignity, and respect and that they can perform at their very best. 

We are a member of the Digital Inclusion Charter - a public commitment by digital organisations to help more people go digital. In addition, we are a signatory of the Tech Talent Charter, which means that we have made a number of pledges in relation to our approach to recruitment and retention. Our unique employee-owned status also allows our employees to have greater engagement and ownership in ensuring Agilisys is an inclusive organisation. 

While we've made some great progress so far, we know that there is still more to do. We are continuously looking for ways to further strengthen our culture of inclusion and diversify our workforce. 

 

About the role 

This is a key role within IT Service Management at Agilisys reporting into the Service Asset and Configuration Manager. 

The role of the Asset & Configuration Analyst is ensure that the IT landscape is documented, tracked, and managed for both the internal Agilisys and where required, external client facing IT hardware estate and services are adequately tracked throughout their lifecycle. Highlighting and minimising risk, prioritised, scheduled, authorised, and implemented audits and asset reporting in line with process, policy, and procedure using appropriate toolsets. 

 

Key role deliverables: 

Monitor the CMDB  

Ensuring the integrity and quality of the information held within the CMDB by verifying that all mandatory information required on a configuration item has been supplied and registered within the CMDB.  

Maintain Relationships  

Verifying that mandatory information on all new CI relationships has been supplied and registered within the CMDB  

Monitor availability of the CM Service  

Ensuring regular backups of data are taken, monitoring performance, and providing user support.  

Monitor document retention  

Auditing the database and reporting overdue reviews for action to owners. Ensuring that the archiving policy is being followed.  

Control Access  

Setting up authorised new users and deleting old users in accordance with the access rights documented in the Configuration Management Plan.  

Operate Configuration Management  

Operating the CMDB consistent with the Configuration Management plan in order to provide accurate information to support the managed service or development project.  

Providing agreed reports as identified in the Configuration Management Plan at agreed intervals.  

Ensure that process measures are regularly provided to the relevant process champion.  

Amend Configuration Management  

On receipt of an authorised change from the Change Owner, validating the change to ensure that only compliant CIs are allowed onto the CMDB and then update the CMDB. Revising the baseline, as necessary.  

How will you stand out? 

  • Strong experience and knowledge of Configuration Management principles and methodologies. 
  • Demonstrable knowledge of Service Now and experience of an end to end implementation of CMDB. 
  • Experience of working with internal business and external stakeholders at all levels. 
  • Experience across ITIL disciplines specifically for Configuration Management. 
  • The ability to review and produce reporting. 
  • Excellent communication and stakeholder management skills. 
  • Sense of thoroughness and initiative. 
  • Knowledge of the working practices and infrastructure within Operations Centres and Service Desks 
  • Experience of Asset or Configuration Management within Service Management Toolsets across multiple clients. 

 

What’s in it for you? 

We’re based across the UK operating out of various customer sites, with London being our company headquarters. We offer flexible working and a great corporate benefits scheme: 

  • Pension Scheme 
  • Health Insurance 
  • Being an Employee Owner as part of the Employee Benefits Trust 
  • Life Assurance 
  • Flexible working 
  • 25 days annual leave (with the option to buy more) 
  • Access to exclusive discounts and offers with a variety of retail providers through Agilisys “Perks at Work” scheme 

 

Agilisys is an equal opportunities employer, seeking to employ a workforce that reflects and incorporates the talents of our diverse community. 

We are committed to building a culture that recognises the value of diversity among our people, and where everyone feels included and valued irrespective and indeed because of their differences. We endeavor to ensure that everyone is treated with fairness, dignity, and respect and that they can perform at their very best. 

We are a member of the Digital Inclusion Charter - a public commitment by digital organisations to help more people go digital. In addition, we are a signatory of the Tech Talent Charter, which means that we have made a number of pledges in relation to our approach to recruitment and retention. Our unique employee-owned status also allows our employees to have greater engagement and ownership in ensuring Agilisys is an inclusive organisation. 

While we've made some great progress so far, we know that there is still more to do. We are continuously looking for ways to further strengthen our culture of inclusion and diversify our workforce. 

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