Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. 

Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Client Success Lead, you will work with our existing merchants to drive usage of the Affirm platform for increased adoption and growth. The Client Success Lead position is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization.

This person will report to the Sr. Manager of Customer Success.

What you'll do

  • Manage a portfolio of strategic accounts across a variety of industries to foster long-term business relationships 
  • Deliver a proactive client management strategy to encourage satisfaction and retention with our merchant partners
  • Analyze merchant performance and recommend programs to increase product adoption, drive revenue growth, and deliver a measurable ROI
  • Promote marketing best practices and optimization strategies with our merchant partners
  • Collaborate cross-functionally across our Analytics, Credit, Technical and Product teams to improve the Affirm offering for our merchants

What we look for

  • 5-7 years of customer-facing experience; preferably in a high-tech environment
  • Excellent customer relationship management skills with the ability to manage strategic accounts
  • Experience in managing cross-functional projects with a high attention to detail
  • Strong written and verbal communication skills
  • Excellent analytical abilities
  • Knowledge of marketing technologies, SaaS, and e-commerce preferred
 
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
 
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
 
We also consider qualified applicants with arrest and conviction records for positions in accordance with applicable laws, including the San Francisco Fair Chance Ordinance.
 
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Affirm is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Affirm’s long-term success to create an environment where all Affirmers feel like they belong and have an equal opportunity to succeed.

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