Our Mission: 

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. 

Our People: 

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. 

We want 6sense to be the best chapter of your career. 

Job Purpose 

The PS Operations Manager is responsible for building, optimizing and managing the operational processes of the PS team. This individual will create and streamline workflows, improve efficiency, and ensure the successful sales and delivery of professional services to our customers. This role is crucial in driving operational excellence and supporting the strategic goals of the PS organization and will act as a partner to the PS organization, ensuring that the team has the necessary resources to deliver against key initiatives and programs using project management methodologies. 

Responsibilities & Accountabilities 

Operational Excellence 

  • Support the day-to-day operations of the PS team, ensuring all processes are running smoothly and efficiently (includes Project Resourcing, Portfolio Health, Comp and supporting metrics/processes) 
  • Develop and standardize PS processes to ensure consistency and scalability 
  • Identify opportunities for process enhancements and implement best practices to increase efficiency and effectiveness within the team 
  • Establish and enforce quality standards for all PS deliverables, ensuring customer satisfaction 
  • Create and maintain documentation across PSOps and contribute to broader initiatives 

Project Coordination 

  • Support strategic initiatives and programs using project management methodologies to improve customer onboarding and adoption 
  • Partner with Analytics to develop and track KPIs to measure the effectiveness of customer success efforts 
  • Report on performance metrics to leadership and provide recommendations for improvement 
  • Support SVP, Professional Services and Senior Director, CSOps to partner across GTMOps to deliver world class end customer experiences 

Resource Management 

  • Assist with management of resource allocation to ensure optimal utilization of the PS team and timely delivery of client projects 

Budget Management 

  • Support with the monitoring and management of the PS budget, ensuring projects are delivered within scope and budget constraints 

Tool and System Management 

  • Support the tools and systems used by the PS team, ensuring they are effectively supporting operational needs 
  • Support the selection, implementation, and management of PSA tools (e.g. Kantata) and technologies 
  • Ensure seamless integration of tools with other systems (e.g. Salesforce, support systems) 
  • Support PS on delivery of Kantata roadmap and milestone management 
  • Support successful delivery of PSOps workflow via project management software (e.g. Asana) 

Data Management and Analysis 

  • Partner with Analytics to manage and analyze customer data to provide actionable insights and support decision-making 
  • Develop and maintain dashboards and reports to track key performance metrics, providing actionable insights to the PS leadership 

Case Management 

  • Triage, manage and complete cases in GTM case workflow 
  • Provide guidance and oversight to PSOps Analyst 

Performance Measurements 

  • Successful delivery of declared strategic initiatives and programs 
  • Effective collaboration with other departments, as evidenced by successful joint initiatives and feedback from stakeholders 
  • Consistency in following standardized processes and adoption of best practices across the team 
  • Accuracy and relevance of data and insights provided to the PS team and leadership 
  • Effective guidance to PSOps Coordinator, as evidenced by feedback 
  • SLA adherence on GTM cases and increased productivity of the PS team 

Educational & Experience Requirements 

  • Bachelor's degree in Business, Operations Management, or a related field 
  • 2+ years experience in PS Operations or a similar role in a B2B SaaS company 
  • Proven track record of managing and optimizing PS processes and tools 
  • Demonstrated ability to drive strategic initiatives and programs 
  • Proficiency with PSA tools and technologies (e.g. Kantata, Certinia, FinancialForce).  Admin experience or desire to develop experience 
  • Experience in data analysis and reporting, with proficiency in CRM systems (e.g. Salesforce) and data visualization tools (e.g. Tableau) 

Competencies & Behaviors 

  • Possesses an understanding of 6sense operations and how PS plays a role 
  • Understanding of professional services operations, including best practices for process optimization and resource management 
  • Strong analytical and problem-solving skills with the ability to translate data into actionable insights 
  • Flexibility and willingness to adapt to changing priorities and new responsibilities 
  • Proactive self-starter, identifying opportunities for improvement and driving initiatives forward 
  • Ability to maintain and optimize efficient processes with high level of accuracy and attention to detail 
  • Effective clear and concise communication style geared toward navigating fast-paced environment 
  • Proven ability to work collaboratively with cross-functional teams and build strong relationships 

Base Salary Range: $72,924 to $106,955. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy

Our Benefits: 

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. 

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. 

Equal Opportunity Employer: 

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com. 

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in 6sense’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.