We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission: 

To actively connect people to their next great opportunity. 

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. 

Summary:

The IT Specialist requires both proven experience with technology and outstanding personal communication skills. This role also serves as second-level technical support for our Field Engineers while providing training and guidance. In addition to end-user support responsibilities, the IT Specialist will assist with procurement and project tasks as assigned.
The role requires working from our Tel Aviv office 5 days a week. 

Responsibilities: 

  • Troubleshoot Tier 2 Field Engineering tickets and provide guidance on Tier 1 tickets to Field Engineers
  • Procurement responsibilities (Monitoring inventory, ordering new equipment, expenses)
  • Coordinating A/V needs for meetings
  • Network printer setup and configuration
  • Bulk provisioning and de-provisioning of user accounts
  • Administration of IT systems

Minimum Qualifications: 

  • 3+ years of work experience in the Information Technology field in a support role
  • Experience working in SaaS environments (G-Suite, Salesforce, etc)
  • Basic knowledge of typical user connectivity issues
  • Some working knowledge of Antivirus/Antispam, Security & Backup solutions is a plus
  • Advanced knowledge of macOS
  • Ability to work from our Tel Aviv office 5 days a week

Preferred Qualifications: 

  • Bachelor’s degree in Computer Information Systems or a related field
  • 1 year of scripting experience
  • Networking knowledge (Juniper) 

As part of our team you’ll enjoy: 

  • Competitive compensation 
  • Exceptional benefits package 

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

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