The Hospitality Server ensures that guests are comfortable and provide food and beverage service. To ensure the ranch house service is at a quality at all times while preserving a level of guest privacy. To complete all cleaning and preparation to ensure a smooth service at all times.

Responsibilities include (but not limited to):

  • To prepare and carry out food and beverage service to guests in a courteous and efficient manner. This includes offering service to guests, regularly checking the floor, this includes all ranch house, decks and surrounding areas.
  • To keep back of house and ranch house areas tidy at all times and to regularly clean all associated equipment.
  • Mix ingredients to prepare cocktails and other drinks for guest and wash utensils after each use.
  • Pour all drinks to the recommended legal standard (correct measure) in the appropriate glassware.
  • Clean up after food service including with appropriate chemicals.
  • To notify the Director of Guest Services if you observe a particular item of stock is running low.
  • To attend training sessions and courses and to assist with the ‘on-the-job’ training of new staff, as required.
  • To handle minor complaints in a professional and courteous manner and to provide appropriate solutions. To immediately inform the Director of Guest Services of all cases.
  • To read all relevant company literature, notices and other correspondence and to regularly observe ranch and departmental notice-boards.
  • To uphold good housekeeping practices, ensuring a safe, clean, tidy and pleasant working environment.

Qualifications

  • Previous experience in a F&B or hospitality setting responsible for servicing of guests
  • Experience in or around the food industry
  • Excellent organizational, verbal, and written communication skills
  • Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
  • Demonstrate ability to work independently under pressure; proactive thinker/self-starter

Personal attributes

  • Exceptional work ethic
  • Ability to multi-task and be flexible is essential
  • Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary
  • Strong team player

Physical Requirements

  • The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. 

 

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