About Us:

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. 

Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive.

What we’re looking for: 

We are seeking a Live Support Manager to join our team in Malaysia office. In this role, your excellent communication, organizational, and prioritization skills will be key in ensuring our team manages any support requests from our clients in a timely and complete manner. Your responsibilities will include coordinating the rest of the team as they make corrections or updates to our Menu backend for existing clients. You will also partner with many cross-functional teams to implement our clients’ requirements post-onboarding.

What you’ll accomplish: 

  • Manage Content Live Support Tasks - Ensure that we meet SLA for all requests from the 5 different client communication channels.
  • Set and optimize employee schedules to align with business demand, making sure we have the right people working at the right times.
  • Communicate with other departments like Customer Success, Operations teams, Restaurant Quality Control, and others employing your proactive communication skills and responsiveness. 
  • Monitoring employee productivity, providing feedback & coaching
  • Use your problem-solving skills to handle urgent situations, balancing short-term fixes with long-term improvements.

About you:

  • Experience leading and coordinating the work of others. 
  • Exceptional verbal communication abilities. 
  • A quick learner, team player, and self-motivated individual. 
  • Demonstrated ability to work under time constraints with high attention to detail.
  • A can-do attitude, punctual attendance, and a flexible approach to a non-traditional work schedule.
  • A strong academic record with a bachelor's degree (>3.4/4.0) demonstrates your commitment to excellence. 
  • Strong problem-solving skills and a curious, learning-oriented mindset. 
  • High proficiency with office computer applications, e.g. Excel, Word, etc 

Bonus points: 

  • Previous experience in customer service, restaurant, or hospitality industry. 
  • A love for food! 

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply! 

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability. 

 

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.