About Us:  

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. 

Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive.

English Customer Service Representatives

The people we look for to be our English Customer Service Representatives must demonstrate several key attributes in order to be considered for this position. Included in this list are the following:

  • Professional fluency in English with a very neutral accent.
  • A quick and willing learner that can master all details of our product and call taking techniques
  • Enthusiasm for our business.  Takes ownership and acts on behalf of the entire company
  • Passion for helping others.  Takes great satisfaction in seeing our clients’ business succeed
  • An innate motivation to service our clients the best possible way
  • Strong work ethic 
  • Strong verbal communication skills

Primary Job Responsibilities

  • Responsible for handling inbound restaurant take-out orders in English
  • Handle escalated customer interactions in a call center with the goal of giving excellent service and customer satisfaction, ensure customer retention, and increase business for our clients
  • Work with other co-workers to meet the needs of the company and clients  
  • Other duties as assigned

Minimum Qualifications

  • Excellent English communication skills
  • At least Senior High School graduate
  • At least 18 years of age
  • Amenable to graveyard shift schedule
  • Willing to work on site

 

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