What is Weploy?

Weploy is a Melbourne based start-up, specialising in customer service and contact centre hiring across Australia. We match top quality, ready-to-work candidates with major clients across insurance, retail, telecommunications and many more industries!

We're looking for resilient, enthusiastic, customer oriented individuals who have strong experience in phone-based customer service.

Our roles vary from a couple of days, to a couple of weeks, to a few months to permanent! The majority of roles are casual contracts with  full-time hours, starting from $28 p/hour + super.

Our Client: 

Our client is one of the most reputable luxury car manufacturers in the world, based out of South-Eastern suburbs. They are looking for a new Administration and Customer Service expert to join their vibrant contact centre team, who are committed to providing an exceptional service. 

The Role: Customer Service Representative (starting ASAP | temp to perm | hybrid work arrangement)

Tech-experience: CRM experience preferred | Tech-savvy knowledge of various systems

Duration: 3 months temp to perm (performance based)

Start date: ASAP (1 week to set-up systems)

Training: First 4 weeks which will be completely on-site so that you are able to get the hang of the role, thereafter, it will be a hybrid working arrangement

Tasks:

- First line of customer service for Mercedes Benz Customers, exceptional communication and time management skills with the ability to handle complex queries

- Responsible for addressing general queries over phone and emails and escalating issues where required,

- Taking high volume of inbound calls and updating policies, bank details and address. Once fully trained, handling 80 inbound calls per day with a 3 min handling time.

Time Requirements: This is a full time, Monday to Friday, 8.30 am to 5 pm role (38 hours a week), will be required to work 1 out of 5 Saturdays | Training will be on-site, and hybrid working arrangements thereafter, PARKING available onsite | Permanency based on satisfactory performance

Pay: $32.69 an hour + super

About the working environment: A vibrant, fun, collaborative, energetic work culture, they believe in fun workplace dynamics and have regular work activities such as Pyjama Party Day, Bring Your Dog to Work Day, National Doughnut Day!!!

About You:

  • Full time availability
  • No vaccination required
  • Preferable high volume call centre experience
  • Punctual and reliable
  • Keen to make an impression for longer term career path
  • Multi channel and multi-tasking capable (responding to calls and emails, navigating through multiple systems simultaneously). 

What is a ‘Weployee’?

As a ‘Weployee’ (casual employee of Weploy) you join our community of individuals who are passionate about customer service and can hit the ground running in any organisation.

Are you wanting to get back into the full-time workforce? Do you need a bit of spare cash before travelling?
Have you found yourself unemployed and need to pay the bills?
Our Weployees come from all walks of life, and all have equal access to the same full-time opportunities.

We undertake interviews and compliance checks on behalf of clients so you can start new assignments ASAP! Once successful, you'll have access to a variety of temporary Customer Service job assignments at your fingertips. 

Roles are automatically matched to your skills, experience, location and availability, and are sent directly to you via our mobile Weploy app.

Our Talent Team will support you from your first assignment, to the next, to the next, and so on!

Benefits:

  • No lengthy application process involved
  • Elevate your experience and knowledge with world recognised companies
  • Flexible work arrangements available 
  • Opportunity to secure EXTENSIONS or ONGOING WORK (and maybe PERM if you're lucky!) 

Sign up today!

Want more info? Email applications@weployapp.com 

 

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