Weee!, headquartered in Fremont, California, is the largest and fastest-growing(700% YoY growth) Asian e-grocer providing affordable access to hard-to-find and fresh Asian ingredients directly from the source. By partnering with local suppliers and leveraging proprietary demand forecasting technology, Weee! is reshaping the grocery supply chain entirely. Weee! has received $50M+ in funding to date from Goodwater Capital, iFly.vc, XVC, VMG, Lightspeed Ventures, Silicon Valley Bank, Amino Capital and Welight Capital. Weee! is currently available in the San Francisco Bay Area, Sacramento, Seattle, and Los Angeles and is gearing up for significant service expansion nationwide slated for the next 12 months.
About the role
As an IT support specialist, you will have accountability to help us maintain our office facility networks, Security camera system, badge system, alarm system, Printers, Desktops & Laptops and IT assets. A successful candidate should have some experience in IT project coordination and a solid technical background, together with good organizational and analytical abilities.
Install, configure & troubleshoot desktop/PC/mobility operating system, hardware, software, and app, video conference, security, network connectivity, and remote support.
Set up and maintain security camera system and warehouse badge system.
Perform printer/scanner support and maintenance.
Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end-user computing, etc.
Maintain IT equipment inventory, IT assets and manage the e-waste process.
On-site IT support for warehouse daily business operations.
Other projects assigned by IT Director.
3+ years of relevant work experience in IT support.
Bilingual with English/Chinese is preferred.
Experienced computer troubleshooting skills (windows 10, mac OS & Linux OS).
Possess good analytical, troubleshooting, and problem-solving skills.
Excellent network skills such as managing IT server room, network switch/firewall/etc.
Familiar with windows server and relevant permission.
Well known security camera system & badge system.
Nimble and patient with good communication skills.
Strong work ethic and professional demeanor.
Willingness to take initiatives, hands-on and result driven.
Comprehensive health insurance package, including medical, dental, and vision