Warby Parker is on the lookout for an organized Retail Specialist to coordinate the credentialing, contracting and administrative processes used to onboard and manage our network of eye doctors across the U.S. and Canada. In this role, you’ll also play a key part in making high-quality vision care more accessible to customers through a variety of our expert-driven services, from comprehensive eye exams to our Prescription Check services. Our ideal candidate is a resourceful self-starter who’s excited to shape the future of eye care. Sound a lot like you? Great! Keep reading.


What you’ll do: 

  • Serve as the point person for new doctors, from their initial offer to start date
  • Facilitate the contracting process for doctors and communicate key contractual business terms to stakeholders, such as our Field Leadership, Retail Operations, Customer Experience teams
  • Coordinate the credentialing process with insurance carriers to ensure ODs are verified, then communicate status information to all stakeholders
  • Work with the Insurance Billing team to ensure all OD-related billing is accurate and completed in a timely manner
  • Verify doctors’ licenses, track their renewals, and review federal and state license registration databases for any infringements
  • Track, verify, and audit all certificates of insurance, and handle internal and customer-facing communication concerning provider status 
  • Coordinate with the Technology team to ensure doctors get timely access and training on systems they’ll use
  • Coordinate with Finance and Legal teams to make sure independent ODs adhere to license agreement terms and make payments on time
  • Support the contact lens registration and trial management process
  • Identify ways to continually improve our processes and workflows 
  • Maintain OD schedule and proactively manage to ensure 100% coverage
  • Manage coverage by fill-in ODs including outreach, scheduling, submitting invoice, etc. 

Who you are:

  • A skilled problem-solver with 3+ years of Retail or relatable experience
  • Comfortable working independently 
  • Highly organized and detail-oriented (picking apart processes in the name of optimization makes your heart flutter)
  • A clear, professional communicator, whether working with your team or external stakeholders
  • Driven by the highest level of ethics and respectful of confidentiality
  • A voracious learner who’s always seeking to improve yourself, your team, and the world around you
  • Ready to offer support whenever needed
  • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)


Extra credit:

  • Previous work experience in a healthcare setting
  • Experience with CAQH 
  • Contracting and/or compliance experience



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