Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us💫.
Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services. Powered by technical innovation and continuous improvement, we bring together the scale & trust of classifieds with the marketplace’s convenience & reach. Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology.
Backed by top investors such as Accel, Insight Partners & Naver Corp we bring our total valuation to 806 million EUR and are embarking on our international journey with the aim to become the world’s best unique goods trading platform.
The Challenge 🧩
This is a key role, blending on-site and remote expertise. From streamlining OnBoarding to being the cornerstone of tech and business queries, you'll bridge crucial gaps. You will ensure hardware runs smoothly, procedures stay solid, and users are satisfied!
What You Will Do 👇
- Perform all IT Helpdesk Support on-site and remote technical assistance tasks.
- Act as the front line for OnBoardings and OffBoardings processes.
- Control and understand business and technology guidelines and best practices, collaborating and mentoring the IT Department and all users.
- Maintain an up-to-date inventory of all corporate hardware and devices.
- Track and maintain documented IT procedures.
- Continuously collect end-user feedback to further improve systems, processes, and the Helpdesk Assistant.
What We’re Looking For 🔎
- Experience as an IT Helpdesk Technician or similar customer-centric role.
- Knowledge of Google Workspace, Atlassian Suite, Slack, MacOS, Windows & Linux Support, and Hardware Multiplatform Support or equivalent tools.
- Demonstrated problem-solving skills and excellent aptitude.
- Strong people skills, proactivity, and a willingness to learn.
- Excellent communication skills.
- Analytical mindset.
What Would Be A Plus 🚀
- Knowledge of Access Control Centralized systems.
- Familiarity with MDM Systems.
- Experience in handling Audiovisual equipment.
- Understanding of DNS, networking, and load balancing.
Do note that all our jobs are 📍 Barcelona based, and this opportunity is 5 days/week onsite.
Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone.
We sponsor visa processes for international candidates when applicable and provide legal & admin support along the process combined with a competitive relocation package.
Additionally to the opportunity to contribute to an agile product set up and work together towards achieving our meaningful mission, we offer the following 🍭 Perks & Benefits:
- Competitive phantom shares package for all employees
- Generous individual learning budget of 2k per year
- Group and individual English, Catalan & Spanish lessons as part of our working day
- Private Health Insurance with Cigna
- Flexible working hours + short Fridays
- Flexible remuneration to deduct from gross salary (kindergarten/food/transport check)
- Gym & Wellness plan, including physiotherapist in the office
- Generous referral Program & Charity Donation
- Bonus for weddings & newborns
- Wallapop Renta (Tax income support)
- Monthly plan for free shipping, bumps & home-pick-up on our services
- Workiversary Gifts and Birthday Surprises
- Contribution towards your WIFI in your monthly payroll
- One-off payment based on compensation package to go towards setting up your home office
- Relocation package (monetary support and legal advice) and visa sponsorship, if applicable
- 26 holidays per year
- TOP hardware of your choice (latest Apple or Windows)
What does the hiring process for this position look like?
Intro Call - run by Talent Acquisition, focus on providing more information about the role and the company as well as going over your experience, motivation, and expectations. This usually takes 45-60 minutes.
Expertise Interview - run by the core team, focus on the hard skills and the ability to deliver in a given context. This usually takes 60-90 minutes.
Stakeholder Interview - run by the hiring team and relevant stakeholders, focus on the ability to collaborate & deliver in a cross-functional set-up. This usually takes 60 minutes.
Culture-Add Interview - run by culture interviewers, focus on adherence to Wallapop's purpose and business proposition. This usually takes 60 minutes.
Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.
