Vixxo is seeking a full-time Regional Service Operations Manager for the West Coast.
THE ROLE:
Directs and manages a team of field experts who perform on-site routine services, including installation, maintenance, and repair. Oversee scheduling and training of field technicians. Ensure all activity of assigned service territory is productive, provides excellent service to the customer, and manages overall profitability.
WHO WILL LOVE THIS JOB
- A people person, you are a customer-focused individual with an ability to understand others.
- A team steward, you are motivated to do your best work and strive to elevate the entire team.
- A talent steward, you drive and optimize team performance, engagement, and productivity by empowering and developing each individual within your team.
- A driver, you execute with purpose and passion and are not afraid to roll up your sleeves to close big deals.
- A collaborator, you love to partner with others in your work and prefer to drive the group to a decision.
TOP RESPONSIBILITIES:
- Manage activity between the customer, coordinators, inventory and service centers.
- Drive Productivity and manage territory budget.
- Field monitoring of employees: interactions with customers, truck organization, and work habits on site.
- Manage escalated issues/calls
- Arrange support and resources for technicians
- Approval of timecards and plan and manage coverage, including nights, weekends, and holidays
- Monitor and manage technician performance and quarterly review process
- Hire and coordinate training of new technicians
QUALIFICATIONS:
- 5 years experience managing up to 30 geographically distributed field technicians
- Demonstrated experience in providing exceptional customer support in a fast-paced environment
- Ability to create a strong sense of cooperation and teamwork throughout the organization and effectively establish priorities and develop objectives, goals and action plans to meet or exceed customer expectations.
- Proven ability to lead, coach, delegate, and inspire in a positive and effective manner
- Excellent written and verbal communication skills. Proficient in Microsoft Applications including Excel, Outlook, and Word- experience with databases is a plus
- A high degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success
- Able to travel up to 50% overnight annually and be on-call
- Bachelor’s Degree or equivalent experience, preferably in business
- Strong problem-solving skills and ability to read and interpret reports
- Ability to multi-task
WHY VIXXO:
Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.
Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact that great minds think differently.
