Job Title: Director, Client Relations: Hybrid Model - (In Office Tuesday, Wednesday, Thursday)
Position Summary
The Director of Client Relations will work closely with our key clients nationwide in the Convenience, Grocery, Restaurants, and Retail industries. The Director of Client Relations develops and manages key client relationships and identifies new business opportunities, thereby contributing to the growth of Vixxo. This role is charged with ensuring client retention, maintaining client satisfaction, driving client growth, and improving the overall P&L for their assigned portfolio of clients. Through partnerships with other Vixxo leaders, the Director of Client Success creates client value by developing innovative strategies and solutions that can be applied to key client challenges and requirements, taking a proactive approach to identifying marketplace trends and, where appropriate, assisting in the development of new product offerings and solutions that can bring value across their client portfolio.
Ideal Candidate :
The ideal candidate would be adept at developing and executing Key Account Plans that deliver sustained profitable revenue growth and ensure client satisfaction. The ability to work in a matrixed environment and communicate effectively across the client organization and within Vixxo will be critical to their success.
Furthermore, the ideal candidate will have a proven track record of successfully navigating the complexities of big-box retail sales, driving revenue growth, and building strong, long-term relationships with key retail accounts.
This role is ideal for someone who thrives in a fluid, ever-changing environment and is eager to contribute to various aspects of our operations. The successful candidate will be a key player in supporting multiple functions, handling diverse tasks, and driving overall operational efficiency.
About Vixxo :
Vixxo is a facilities solutions company offering a range of services, including Comprehensive Facilities Management, Trade Services, and Project Services, with a commitment to perfecting operations for the world’s best brands. In a landscape where customer experience is king, we ensure our client facilities are ready to exceed expectations through superior cost management, industry-leading service levels, and proactive analytics.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Develop and execute Key Account Plans that deliver year-over-year profitable revenue growth and client satisfaction across the assigned client portfolio.
- Develop and manage key senior executive and functional leader client relationships. Engage regularly and develop deep relationships with multiple client stakeholders. Be acknowledged as a trusted advisor by your clients.
- Create incremental value by identifying additional business opportunities across clients that lead to mutually beneficial results.
- Communicate the client’s goals. Represent the client’s interests to Vixxo’s internal stakeholders and develop solutions to support client needs and requirements. Monitor all major deliverables to ensure quality standards and client expectations are met.
- Partner with the operations leadership team to develop an operating model that focuses on delivering what our clients value, focusing on innovative, cost-effective solutions.
Qualifications and Experience :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Three plus years of experience in a fast-paced account management role with proven skills in creating, maintaining, and enhancing the client experience.
- Experience with accounts delivering $5M+ revenue is a plus.
- Track record of relationship building with senior executives.
- Demonstrated record of successfully leading cross-functionally and driving change in a dynamic environment.
Other Skills and Abilities :
- Possess a strong knowledge and understanding of client management, with experience in facility or energy management being a plus.
- Excellent communicator in-person, virtually, on the phone, and through email.
- Strategic thinker with the ability to think and respond quickly in front of clients.
- Demonstrated desire and ability to partner with all functional areas of the organization to achieve business success.
- Ability to identify expanded business opportunities and partner with sales.
- Proven business, financial, and analytical acumen.
Education, Certificates, Licenses, Registrations :
Education Requirement
- Bachelor’s Degree required.
Physical Demands :
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit for extended periods of time and use their hands to operate the computer keyboard and telephone. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.
Travel :
The position requires travel. The annual rate of overnight travel is up to 30% if located remotely.
Work Environment :
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The work is primarily performed in a typical office environment. The noise level in the work environment is usually moderate.
For the most part, ambient room temperatures, lighting, and traditional office equipment are found in a typical office environment.
