The Technical Training Specialist at Visby Medical is responsible for providing training on the company’s diagnostic testing solutions at new customer sites. The ideal candidate will be independent, self-motivated, results oriented, highly customer-focused and have an engaging presence. This role will be integral to the build out of Visby Medical’s technical training team. Note: This position requires 50% travel, possibly to include weekends and holidays.

Essential Duties

  • Design innovative solutions geared at improving training effectiveness 
  • Develop training aids such as training handbooks/instructions, visual aids, and videos to ensure customers have the necessary tools to successfully operate the Visby Test. 
  • Deliver engaging live training sessions on Visby products and best lab practices to new customers
  • Coordinate administrative functions necessary to deliver and document training programs.
  • Support our customers by proactively providing technical resources and assistance 
  • Provide frequent and actionable customer feedback and observations to management and make recommendations for improvements where necessary
  • Update training materials on a regular basis to reflect process changes and feature updates
  • Quickly become a product expert with a strong understanding of our products and industry

Education and/or Experience

  • Bachelor’s Degree in a life science or health science discipline, or Healthcare degree, or equivalent years of experience in the healthcare field
  • Experience in a clinical lab as a lab technician preferred; other experience in a clinical setting may be substituted. Comfortability in lab settings required.
  • 5 years of experience delivering training to both technical and non-technical users is strongly preferred; other teaching experience may be substituted

Other Qualifications 

  • Familiarity with the Clinical Laboratory Improvement Amendments (CLIA) regulations strongly preferred. 
  • Excellent verbal and written communication skills
  • Ability to confidently articulate and communicate scientific concepts such as, PCR, reverse transcription, and pathogenic organisms and their resulting infections, to both technical and non-technical audiences.
  • Must be available to travel up to 50% of the time to possibly include weekends and holidays; ability to obtain a passport for international travel, as requested. NO TRAVEL REQUIRED DURING COVID-19
  • High-level communicator with a quick response time 
  • Ability to troubleshoot and problem solve technical issues
  • Fast learner and willing to take on challenges of learning new techniques and tools
  • Excellent computer skills, including video-conferencing software (Zoom), powerpoint, and excel

Physical Demands

  • Comfortable performing repetitive tasks and/or motions.
  • Must be able to lift a minimum of 10 lbs.

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