Summary

The Technical Training Specialist at Visby Medical is responsible for providing training on the company’s diagnostic testing solutions at new customer sites. The ideal candidate will be independent, self-motivated, results oriented, highly customer-focused and have an engaging presence. This role will be integral to the build out of Visby Medical’s technical training team. Note: This position requires 50% travel, possibly to include weekends and holidays.

Essential Duties

  • Design innovative solutions geared at improving training effectiveness 
  • Develop training aids such as training handbooks/instructions, visual aids, and videos to ensure customers have the necessary tools to successfully operate the Visby Test. 
  • Deliver engaging live training sessions on Visby products and best lab practices to new customers
  • Coordinate administrative functions necessary to deliver and document training programs.
  • Support our customers by proactively providing technical resources and assistance 
  • Provide frequent and actionable customer feedback and observations to management and make recommendations for improvements where necessary
  • Update training materials on a regular basis to reflect process changes and feature updates
  • Quickly become a product expert with a strong understanding of our products and industry

Education and/or Experience

  • Bachelor’s Degree in a life science or health science discipline, or Healthcare degree, or equivalent years of experience in the healthcare field
  • Experience in a clinical lab as a lab technician preferred; other experience in a clinical setting may be substituted. Comfortability in lab settings required.
  • 5 years of experience delivering training to both technical and non-technical users is strongly preferred; other teaching experience may be substituted

Other Qualifications 

  • Familiarity with the Clinical Laboratory Improvement Amendments (CLIA) regulations strongly preferred. 
  • Excellent verbal and written communication skills
  • Ability to confidently articulate and communicate scientific concepts such as, PCR, reverse transcription, and pathogenic organisms and their resulting infections, to both technical and non-technical audiences.
  • Must be available to travel up to 50% of the time to possibly include weekends and holidays; ability to obtain a passport for international travel, as requested. NO TRAVEL REQUIRED DURING COVID-19
  • High-level communicator with a quick response time 
  • Ability to troubleshoot and problem solve technical issues
  • Fast learner and willing to take on challenges of learning new techniques and tools
  • Excellent computer skills, including video-conferencing software (Zoom), powerpoint, and excel

Physical Demands

  • Comfortable performing repetitive tasks and/or motions.
  • Must be able to lift a minimum of 10 lbs.

Apply for this Job

* Required
  
Attach Dropbox Google Drive Paste
  
Attach Dropbox Google Drive Paste

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Visby Medical are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.