Verisign enables the security, stability, and resiliency of key internet infrastructure and services, including providing root zone maintainer services, operating two of the 13 global internet root servers, and providing registration services and authoritative resolution for the .com and .net top-level domains, which support the majority of global e-commerce.
The Director - UX Design & Creative Services leads a team of UX designers, researcher and brand manager to develop user-centered strategies that further business objectives and strengthen the usability and brand identity of company web properties, digital products and tools, marketing campaigns and creative collateral. This role is also responsible for managing our Creative Services with a focus on developing and enhancing brand guidelines as well as event displays and printed collateral. The director researches, evaluates, implements and oversees continuous improvement using the latest methodologies in User Experience Design, Testing and Optimization to ensure optimal user experiences across all of Verisign's Global Marketing websites, landing pages and other web properties, as well as Verisign products and tools.
Develops design strategy and direction for all Global Marketing on UI, UX and Creative Services projects and programs. Establishes design standards, optimizes processes, and works closely with cross-functional teams to execute for both Global Marketing and Product organizations.
Champions both strategy and execution to develop and optimize Verisign properties’ user experiences to maximize effectiveness of websites, landing pages, products and tools.
Manages, coaches and develops a team of design, UX and optimization professionals. Assigns work, drives execution, cross-trains and develops the team.
Directs the Optimization program to create transparency for stakeholders and ensures product enhancement and website design decisions are being driven by data.
4 Year / Bachelors Degree or equivalent work experience Digital Design, Multimedia, User Experience, Human Factors or related field required
Graduate Degree or equivalent work experience Digital Design, Multimedia, User Experience, Human Factors or related field preferred
12 years of related experience in Creative/Design project management/delivery Required
4 years of related experience Managing people Required
Design tools including Adobe Creative Suite, prototyping tools, video editing Advanced
Experience leading user research and testing initiatives. Advance
Deep understanding of user-centered design methods and principles Advanced
Experience with mixed methods in order to leverage quantitative and qualitative insights to drive design strategies and recommendations. Advanced
Experience working with cross-functional teams Advanced
Familiarity with JIRA ticketing system, Agile/Kanban methodology Intermediate
Verisign is an equal opportunity employer. That means we recruit, hire, compensate, train, promote, transfer, and administer all terms and conditions of employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability, or other protected categories under applicable law.
Additionally, Verisign is committed to helping our diverse workforce manage a healthy work-life balance through all stages of their life and career. We offer a dynamic and flexible work environment with highly competitive benefits and robust learning programs. For more information, click on the links below.