About Vendr
 
Vendr is forever changing how companies buy and renew SaaS. With over $1.5 billion in SaaS purchases across 2,000+ suppliers, the Vendr SaaS buying platform enables the world’s fastest-growing companies to purchase SaaS, without friction and at a fair price. Headquartered in Boston with a second location in Charleston and over 280+ employees, we are building a team that can take us to the future state of frictionless buying. Some customers include HubSpot, The Washington Post, and DraftKings.
 
The Vendr culture is one where kindness, teamwork, mutual support, and bold initiative are encouraged. Read more about our values.
 
In June 2022, we raised $150M in Series B funding at a $1B valuation, co-led by Craft Ventures and SoftBank with return investments from Tiger GlobalSound Ventures (Ashton Kutcher & Guy Oseary), Y Combinator, and others.
 
Since 2018, we have:
  • Managed $1 Billion+ in software spend
  • Saved $200M+ for our customers
  • Given our customers thousands of hours back to focus on the important parts of their job
And we’re just getting started. This is your chance to join as we enter hyper-growth and make a massive impact, forever changing the way people buy and sell B2B SaaS. 
 

As a Customer Advocacy Manager, your mission will be to mobilize hundreds of Vendr customers to showcase their innovation and success. How? Building a multi-faceted advocacy program that combines your creative strategies for engagement across customer touch points with excellent execution backed up by marketing technology that delivers advocacy at scale. As a result, you will engage and retain a vibrant customer community that participates in activities to create mutual value and success.

 

The Impact You Will Have:

  • You will create and manage an advocacy platform experience that engages customers with personalized activities focused on what matters most to them and fosters community to keep them coming back
  • You will support sales and marketing teams by delivering a steady stream of referrals, testimonials, and references that are aligned to Vendr’s go-to-market priorities
  • You will increase Vendr’s standings on leading peer review sites by generating high quality submissions from our top advocates
  • You will take the Vendr Awards program to new heights, amplifying the success of our customers within their organizations and to the broader community
  • You will collaborate with Customer Success, Community, Sales, and Marketing functions to embed advocacy across all touch points in the customer journey, providing more opportunities to capture amazing stories.

 

What We Look For:

  • Five years of experience working in high-growth, B2B tech companies
  • Success building and scaling an advocacy program that customers love-- measured by meaningful engagement and value/ROI, not just growth in numbers
  • Three years of experience deploying and managing advocate marketing platforms (i.e., Influitive, BASE (Crowdvocate)) and managing customer-centric campaigns that drive peer reviews, recruit advocates, generate referrals, etc.
  • Three years of experience leading advocacy initiatives across Marketing, Customer Success, Sales, and Operations
  • Two years of experience with building awards programs that celebrate and amplify customer success, attracting attention and buzz in the market
  • Five years of experience working with customers with curiosity and empathy, and a track record that shows that you know how to help make their achievements shine

#LI-REMOTE

Why Vendr

  • We’re rapidly growing, (3x growth YoY in ARR, 2x headcount growth YoY)
  • We’re a disruptor, we’re changing the way saas is purchased and managed
  • We have the right value proposition at this time, (we save companies time and money and help them grow efficiently)
  • We’re a startup with durable growth, (25M+ ARR, 530+ active customers, financially backed with our recent Series B raise)
  • We have great people and a strong culture, (check out our values here)
  • Competitive pay & benefits **applicable to U.S. employees, ask our team for details on our International benefits**
    • Medical, Dental, Vision with company paid premiums
    • HSA contribution
    • Flexible/unlimited PTO
    • 12 paid company holidays in addition to PTO
    • 4% 401k matching
    • WFH stipend
    • Education & wellness reimbursement
    • Annual company-wide shutdown in July
 
Vendr is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. While we are interested in qualified applicants who are permanently eligible to work for any employer in the United States, we are unable to sponsor or take over sponsorship for employment visas at this time.
 
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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