About Us
Udacity is on a mission to deliver impactful and cutting edge tech education that enables individuals and organizations to unlock their potential. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.
As a Societal Impact Programs Team, we enable governments, foundations and enterprises around the world to fulfill their societal impact objectives. Our global programs improve the livelihoods of diverse populations and workforces through radical, large-scale talent transformation journeys around the skills of the future.
This role is an exciting one that will offer a mix of project management and partnership/client management. You will be responsible for developing, managing, tracking, and ensuring success of our Societal Impact Programs. One of the main value drivers in Societal Impact Programs is career outcomes, and the ability to ensure that career outcomes are achieved, tracked, and communicated across our government programs is critical. While you don’t have to be a tech expert yourself, you’re required to have knowledge about the tech job market and the skills demanded in it per country & region. Your performance will be measured by how you manage existing partnerships and coordinate with Udacity’s various sub-teams including the business development team, the student experience team, the operations team, external global partners and other stakeholders to ensure stellar partner success, incredible student outcomes and broader societal impact.
Udacity is the place for you if you are looking to be a part of something fast paced, impactful and inspiring. If you are solution-driven, comfortable with ambiguity, people-focused and looking to create impact, then this role is what you’ve been looking for!
Responsibilities
- Act as a project/program manager for large scale projects with various entities, including government entities, semi-government entities, enterprises and donor corporations, primarily in the Middle East with a focus on UAE and KSA (and the GCC more broadly, if needed)
- Manage senior clients and partner teams directly and independently
- Manage the end-to-end execution of Societal Impact and Enterprise programs
- Measure, analyze and report on program impact outcomes while tracking against KPIs
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates
- Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient
- Identify common customer challenges and actively suggest better solutions
- Problem-solve and conceptualize program elements to achieve desired outcomes
- Manage the pre-launch processes of Societal Impact and Enterprise programs
- Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes
- Act as the main point of contact for partners and Udacity’s student experience team when they have concerns or suggestions, and help resolve any issues
- Support in career-building efforts
- Establish and build relationships with local government and semi-governmental entities, NGOs, top-tech firms, and universities, to develop and roll-out training at a large scale
- Contribute to quarterly and annual targets for revenue and users generated through partnerships
- Nurture and maintain relationships with integrity and professionalism
What We Value
- Required: Ability to speak and write in English and Arabic fluently and idiomatically
- 5+ years experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technology
- Experience with government and semi-governmental entities in UAE and KSA
- Strong analytical, verbal, and written communication skills
- Comfort manipulating large sets of data and developing insightful presentations
- Proven track record managing complex projects with multiple stakeholders across geographies
- Ability to handle mid to senior level stakeholders and interfacing with partner teams independently
- Ability to quickly identify opportunities, collaborate with multiple team members and influence decision makers
- Ability to drive initiatives, execute independently and be resourceful
- Strong organizational and documentation skills, ability to meet deadlines and manage several work streams simultaneously
- Adaptability and curiosity in a fast-paced dynamic environment
- Passion for learning and opportunity, digital transformation and tech-related projects
- A strong team player who enjoys collaborating, asking for and providing help when necessary
- Willingness to travel within the GCC if necessary and occasionally regionally/globally
Benefits:
Experience a rewarding work environment with Udacity's perks and benefits!
- At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
- Flexible working hours
- Paid time off
- Comprehensive medical insurance coverage for you and your dependents
- Employee wellness resources and initiatives (access to wellness platforms like Modern Health )
- Quarterly wellness day off
- Personalised career development
- Unlimited access to Udacity Nanodegrees
What We Do
Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.
Don’t stop there! Please keep reading...
You’ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply!
We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, Udacity strongly encourages applications from all communities and backgrounds.
Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for “6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists”
Last, but certainly not least…
Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, or any other basis protected by federal, state or local laws.
As part of our ongoing work to build more diverse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so.
