Position Title: Regional Manager of Operations
Reporting To: Director of Operations
Location: Des Moines, Minneapolis, Milwaukee
The Company: Western Veterinary Partners
Company Overview
Western Veterinary Partners (WVP) is a veterinary support organization that partners with veterinary practices in the Western states and supports these practices with the non-clinical business challenges they face. WVP focuses on improving the lives of the veterinarians and their teams while preserving the legacy and culture of their practices. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.
WVP is a mission-driven company based in Denver, CO. We are driven by our values of collaboration, alignment, culture, support, and relationships. We are currently seeking a hands-on Regional Manager of Operations to join our high-growth business. In partnership with the Director of Operations, the chosen candidate will focus on supporting a group of practices in achieving operational excellence, building culture, and recruiting and retaining veterinarians, technicians, and support staff. The Regional Manager of Operations will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of a group of 5-7 hospitals in the region.
WVP is backed by Tyree & D'Angelo Partners (TDP), a Chicago-based private equity investment firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP has significant experience investing in healthcare, consumer, and business services businesses and has completed almost 300 investment partnerships in its history.
Job Responsibilities:
Leadership
- Provide oversite and support to practice level managers and administrative staff
- Advise and train practice managers on operational policies and recommend changes where applicable
- Answer employee requests and questions and help resolve operational issues
- Maintain regular communication with doctors and office staff to review practice trends and performance objectives
- Mentor and coach hospital managers and staff, as well as lead staff training and development
Financial and Business Objectives
- Develop, review, and implement recommendations of operational processes and initiatives with the Director of Operations
- Approve and monitor office staff hours and ensure proper staffing at the practice level
- Set and manage budgets for sites in partnership with the Director of Operations
- Oversight of revenue and visit growth, pricing, and overall hospital cost management
Growth and Planning
- Assist in the onboarding and integrations of recently affiliated veterinary practices, including implementation of operational processes
- Implement and manage initiatives to support growth across the portfolio, including marketing, scheduling optimization, client growth and retention, identification of new services, and recruitment of new DVMs
- Create action plans, set and manage goals, and track performance of hospitals
Required Criteria (100% must be met for consideration)
- 3+ years in a veterinary practice
- Multi-location operational and/or management experience highly preferred
- Knowledge of veterinary practice management software preferred
- P&L responsibility and experience with budget management, personnel management, and team building is a strong plus
- Willingness to spend time in the field visiting and supporting affiliated veterinary practices
- Strong active listening skills, ability to implement processes, and collaboration with Director of Operations to ensure company objectives are met
- Highly organized and detail-oriented work ethic
- Ability to work collaboratively with all team members, both at the practice level and at the corporate level
- Self-directed and able to work independently
- Bachelor’s degree required
- Some regional travel required
Compensation
Highly competitive compensation consisting of base salary and an annual performance bonus
