Position Title:    Vice President of Operations

Reporting To:    Chief Operating Officer

Location:            Central United States

The Company:  Western Veterinary Partners

 

Western Veterinary Partners is seeking a Vice President of Operations to lead a portfolio of veterinary practices in the Central United States. This is a great role for someone who has successfully managed a large, multi-state business in a healthcare setting and is looking for career advancement in a dynamic company. Our ideal candidate is someone who has is a strong general manager with a goal-oriented attitude, a passion for training and team development, and has the business, financial, and strategic acumen to help scale a rapidly-growing business and team. This is a unique opportunity to serve as a senior leader on a small, collaborative team and to help build WVP’s strategy, culture, process, and programs to deliver best-in-class operational support and results.

 

In partnership with the Chief Operating Officer, the chosen candidate will focus on supporting a group of divisional leaders in achieving operational excellence, building culture, and recruiting and retaining both regional and local teams. The VP of Operations will spend extensive time in the field with hospital and divisional leadership and will be responsible for supporting the overall operations and P&L of approximately half of WVP’s portfolio.

 

 

About us: 

Western Veterinary Partners (WVP) is a mission-driven company based in Denver, CO. We are driven by our values of collaboration, alignment, culture, support, and relationships. WVP is a private equity backed company that acquires, invests in, and supports general practice animal hospitals throughout the Western United States. WVP is a highly acquisitive company focused on continued growth and expansion into new markets and states. Post-acquisition, WVP supports its partner practices with the non-clinical side of the business.  Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.

 

WVP is backed by Tyree & D'Angelo Partners (TDP), a Chicago-based private equity investment firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP has significant experience investing in healthcare, consumer, and business services businesses and has completed almost 300 investment partnerships. 

 

Job Responsibilities:

Leadership and Culture

  • Oversee operations of 50+ veterinary hospitals in the Central US, in partnership with large and diverse team including divisional leaders, regional managers, and local teams (hospital managers, veterinarians, technicians, and support staff)
  • Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission
  • Instill a sense of accountability and service excellence with our teams at all levels
  • Integrate a large number of acquired practices timely and accurately with minimal disruption to the existing business

Financial and Business Objectives

  • Set, manage and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company
  • Identify and track key metrics and performance indicators to achieve performance objectives, while also managing relationships with key stakeholders
  • Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement
  • Provide overall P&L management for the business, along with a vision for near and long-term value creation

Strategic Planning  

  • Partner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement strategic programs and services that support growth, employee development, and competitive advantage, as well as ensure a smooth integration of new sites into the portfolio
  • Develop capital budgets for $100 million+ portfolio and build and monitor ROI analyses to support business decisions and growth
  • Identify infrastructure needs (real estate, technology, equipment, and process) and drive improvements across all sites to build a flexible and nimble organization and team

 

Growth and Innovation

  • Proactively identify, evaluate, and execute opportunities for growth, including acquisition/hiring of DVMs, addition of new services, facility expansions and relocations, new site development, strategic partnership development, and planning, development and execution of other large-scale operational initiatives

 

Required Criteria

  • 10+ years of multi-site experience in fast-growth healthcare services businesses, including previous experience managing a business of similar size and complexity. Previous veterinary experience a plus
  • Experience building multi-site or multi-state businesses through acquisition, organic growth, and de novos
  • Ability to analyze and assess complex and ambiguous data to make recommendations for strategic and operational improvements, leveraging tools such as Excel, Powerpoint, and Tableau
  • Proven experience with budgeting, staffing, ROI analysis, and margin improvement
  • Willingness to spend time in the field visiting and supporting regional leaders and affiliated veterinary practices (airline or overnight travel approximately 60% of the time)
  • Strong active listening skills, ability to implement processes, and collaboration with the Chief Operating Officer to ensure company objectives are met
  • Ability to lead through influence vs. authority to set and achieve objectives with our hospital partners; comfortable leading in a decentralized environment
  • Highly organized and detail-oriented work ethic
  • Ability to work collaboratively with all team members, both at the practice level and at the corporate level
  • Strong executive presence
  • Frequent collaboration and coordination with stakeholders at all levels, including the Board of Directors, a plus
  • Bachelor’s degree required; Master’s degree highly preferred

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